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Shared mailbox in Outlook is empty

Hello experts,

I have a few shared mailboxes and when users move an email with the mailbox to another folder, it 'disappears' and the folder is empty.

When I log in however via OWA the emails are there and not missing.

They are fresh (not old emails) and even then I have the slide all the way to the right to keep all my emails on the machine.

Any suggestions as filing is essential?

Exchange 2013 with CU2 and Outlook 2010 & 2013

Thanks
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JurajUQU
Asked:
JurajUQU
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1 Solution
 
Simon Butler (Sembee)ConsultantCommented:
Sounds like a view.
As the messages are in OWA that means they do exist, it just they are being hidden.

Simon.
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JurajUQUAuthor Commented:
So how do I get them displayed?
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Simon Butler (Sembee)ConsultantCommented:
Reset the views would be one option. That is an Outlook command.

outlook.exe /cleanviews

Simon.
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JurajUQUAuthor Commented:
These are brand new profiles so it didn't help as no views have been changed. It still says "We didn't find anything to show here"
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Simon Butler (Sembee)ConsultantCommented:
Views are stored in the mailbox, not Outlook, so can move between.
The messages weren't marked as Private by any chance? That can hide the messages.

Simon.
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JurajUQUAuthor Commented:
I did use the button in Outlook as well to reset the views and hasn't changed. No they are not, they just disappear right after you file them.
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JurajUQUAuthor Commented:
OK, I think I know what the cause of the problem is...well, partially. I imported the shared inbox from Google apps where I migrated from and I believe that was the cause of the problem. When I created new folder with a similar name and structure as the previous one, it works fine so I manually duplicated all the folders and transferred all of the emails there.

I believe the reason might be in the folder structure as some of the names are quite long as we haven't had issues with any other import so far.

Also I've tried to repair the mailbox via cmdlet but that didn't work hence I had to do it manually.
http://technet.microsoft.com/en-us/library/ff625226%28v=exchg.150%29.aspx
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JurajUQUAuthor Commented:
Found the answer to my own question. Thanks Simon for trying.
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