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Shared mailbox in Outlook is empty

Posted on 2013-12-02
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Last Modified: 2013-12-09
Hello experts,

I have a few shared mailboxes and when users move an email with the mailbox to another folder, it 'disappears' and the folder is empty.

When I log in however via OWA the emails are there and not missing.

They are fresh (not old emails) and even then I have the slide all the way to the right to keep all my emails on the machine.

Any suggestions as filing is essential?

Exchange 2013 with CU2 and Outlook 2010 & 2013

Thanks
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Question by:JurajUQU
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8 Comments
 
LVL 63

Expert Comment

by:Simon Butler (Sembee)
ID: 39692094
Sounds like a view.
As the messages are in OWA that means they do exist, it just they are being hidden.

Simon.
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LVL 5

Author Comment

by:JurajUQU
ID: 39692156
So how do I get them displayed?
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LVL 63

Expert Comment

by:Simon Butler (Sembee)
ID: 39692647
Reset the views would be one option. That is an Outlook command.

outlook.exe /cleanviews

Simon.
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Author Comment

by:JurajUQU
ID: 39693883
These are brand new profiles so it didn't help as no views have been changed. It still says "We didn't find anything to show here"
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LVL 63

Expert Comment

by:Simon Butler (Sembee)
ID: 39693895
Views are stored in the mailbox, not Outlook, so can move between.
The messages weren't marked as Private by any chance? That can hide the messages.

Simon.
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Author Comment

by:JurajUQU
ID: 39693904
I did use the button in Outlook as well to reset the views and hasn't changed. No they are not, they just disappear right after you file them.
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Accepted Solution

by:
JurajUQU earned 0 total points
ID: 39697090
OK, I think I know what the cause of the problem is...well, partially. I imported the shared inbox from Google apps where I migrated from and I believe that was the cause of the problem. When I created new folder with a similar name and structure as the previous one, it works fine so I manually duplicated all the folders and transferred all of the emails there.

I believe the reason might be in the folder structure as some of the names are quite long as we haven't had issues with any other import so far.

Also I've tried to repair the mailbox via cmdlet but that didn't work hence I had to do it manually.
http://technet.microsoft.com/en-us/library/ff625226%28v=exchg.150%29.aspx
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LVL 5

Author Closing Comment

by:JurajUQU
ID: 39705724
Found the answer to my own question. Thanks Simon for trying.
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