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Copied user profile Outlook mail file issue

Posted on 2013-12-02
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Last Modified: 2013-12-03
Hi Brains Trust,
I am loading existing window user profiles onto some spare laptops to send to Sochi Winter Games. This is so they can if necessary log onto a spare machine and open and operate their exchange email account.
We get the attached error when opening the email account on the spare machine within that users copied profile. (Windows 7 x64, exchange 2010, outlook 2007. Is there a quick fix? We use outlook with exchange cache mode activated.
outlook-old-ost.png
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Question by:cvoicec
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dmwynne earned 500 total points
ID: 39692499
Close outlook, navigate to C:\Users\username\AppData\Local\Microsoft\Outlook and delete the .ost file.

Open outlook and it should connect to Exchange and download a new ost file.

If it were me I would just remove their old Outlook profile and create a new one from scratch but this  way should work.
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Author Closing Comment

by:cvoicec
ID: 39694119
Thanks we tried both ways and both worked. I appreciate you answering it.
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