Solved

SBS 2011 slows to a crawl and requires reboot

Posted on 2013-12-02
6
664 Views
Last Modified: 2014-02-09
I have had a number of calls from clients with SBS 2011 experiencing speed problems.  Common symptoms are;

-Access to network resources (i.e. shares, printers) becomes very slow
-Currently logged on users can see and use resources but other users are refused logon.
-Can not access server remotely using RDP on any other 3rd party remote software.
-Blank screen on server desktop with mouse pointer
-Can usually perform remote shutdown from LAN.
-Reboot always fixes the problem for several weeks.

The servers are mixed hardware but all HP with HP ROK editions of SBS 2011. All installations are physical with no virtualisation involved.  All exceed the minimum required spec, usually 16GB or higher RAM, at least 2 physical volumes in RAID 1, Xeon processor, mix of SATA/SAS drives.  All firmware updates installed and every MS service pack/critical update installed.

Performance is always good in every site after reboot and its not like it steadily deteriorates over time but just seems to hit a wall after a random period.

Is there an update/fix that I have missed that may be common across these machines causing these problems?
0
Comment
Question by:tech53
6 Comments
 
LVL 6

Expert Comment

by:donnk
ID: 39691866
you have multiple SBS boxes with the same fault ?

Certainly not normal, first thing I would be looking at is hardware.

Post of a copy of the system  and App logs for the 'go slow' times.
0
 
LVL 16

Expert Comment

by:Nyaema
ID: 39691877
Error messages and warning from event viewer application and system log aound the time users experience above would give us a clue as to what the issue is.
0
 
LVL 6

Expert Comment

by:adriaanvw
ID: 39691897
We've experienced similar issues, and eventually tracked the cause to semi-corrupted Outlook archive PST files. Whenever an effected user fired up Outlook and then accessed their archive folder, the Windows Search service started using all available CPU headroom and slowed everything to a crawl.

Fixing the issue was rather simple - we used the Microsoft Outlook Inbox Repair tool on each PST archive file, and the issue was resolved.
0
Don't lose your head updating email signatures!

Do your end users still have the wrong email signature? Do email signature updates bore you or fill you with a sense of dread? You can make this a whole lot easier on yourself by trusting an Exclaimer email signature management solution. Over 50 million users do...so should you!

 
LVL 9

Accepted Solution

by:
VirastaR earned 500 total points
ID: 39692401
0
 
LVL 6

Expert Comment

by:donnk
ID: 39694773
Going to be hardware I would expect. We need the a copy of the event logs just prior to you restarting it to see whats going on.

Have you checked out running processes to see whats hogging resources ?
0
 
LVL 1

Author Comment

by:tech53
ID: 39694783
I  will grab some logs and get them up.  I was initially ruling out hardware because there is such a wide range of machines that this is happening on eg ML 350g7, ML 310g8, ML 330 etc the only common factors being that its all HP gear

When the  problem hits I cannot get logged on to the desktop of the SBS so I cant see what processes are running at the time.
0

Featured Post

Is Your Active Directory as Secure as You Think?

More than 75% of all records are compromised because of the loss or theft of a privileged credential. Experts have been exploring Active Directory infrastructure to identify key threats and establish best practices for keeping data safe. Attend this month’s webinar to learn more.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

A quick step-by-step overview of installing and configuring Carbonite Server Backup.
Sometimes drives fill up and we don't know why.  If you don't understand the best way to use the tools available, you may end up being stumped as to why your drive says it's not full when you have no space left!  Here's how you can find out...
This tutorial will walk an individual through the steps necessary to enable the VMware\Hyper-V licensed feature of Backup Exec 2012. In addition, how to add a VMware server and configure a backup job. The first step is to acquire the necessary licen…
This tutorial will walk an individual through configuring a drive on a Windows Server 2008 to perform shadow copies in order to quickly recover deleted files and folders. Click on Start and then select Computer to view the available drives on the se…

932 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

14 Experts available now in Live!

Get 1:1 Help Now