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Remote access time out

Posted on 2013-12-03
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Last Modified: 2014-01-06
My business software just moved to the "cloud." It is working better than expected except for my computer. We use Windows Remote to connect. After 10-15 minutes of idle, I receive a Windows 2003 splash screen that says access is locked (I am actually connecting to a Linux mainframe, but had Windows 2003 Sever before the switch). The 2003 server is still in my office for other purposes, but I am told that we are no longer running through it. The actual business software program has a separate 2 hour idle lock that does not use the same splash screen.  The computer that has the problem is a Windows 8.1 Samsung slate table. My other wireless tablets and my desktop do not have the same problem. My IT provider says that the problem is being caused by IE11, and they do not have a fix, except to recommend going back to IE 9.  I have 10 other computers that run Windows 8 (not 8.1) with IE10, and they do not have the same problem.  I would hate to have to go back to Windows 7 in order to run IE9. Any suggestions.
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Question by:donsleep
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4 Comments
 
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Expert Comment

by:Jagdish Devaku
ID: 39692379
Hi,

As per my understanding the issue you are facing is that you are unable to access sites/ access is getting locked through IE.

Try by turning off enhanced protected mode .

More Info:

http://answers.microsoft.com/en-us/ie/forum/ie11-iewindows8_1/cannot-access-intranet-local-sites-in-ie11/f038f7d5-6e73-4141-8756-dbc32a9e0857


Internet Explorer 11 locks up after Windows 8.1 update:
http://www.computerrepairpc.com/blog/computer-repair/internet-explorer-11-locks-windows-8-1-update/

Thanks.
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Author Comment

by:donsleep
ID: 39692661
Thank you for the above comment. I had already turned off the enhanced protected mode. I do not have a problem using the internet with IE11, only with Remote Desktop Connection that times out in 10-15 minutes, and is being blamed on IE11 by my software vendor. I did not make myself clear enough on my initial post.
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Accepted Solution

by:
donsleep earned 0 total points
ID: 39750368
I discovered that my office software can only work with Windows 7 and IE9.
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Author Closing Comment

by:donsleep
ID: 39758787
My software vendor failed to notify its clients that an incompatibility exists.
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