Outlook 2010 Exchange 2013 Popup issue when starting Outlook

Posted on 2013-12-03
Last Modified: 2013-12-13
We recently implemented Exchange 2013 a couple months ago.  About 5 days ago we installed Cumulative Update 3.  Today, when users open Outlook 2010 they are getting this popup.  They are still able to send and receive email.  How do I resolve?

Outlook 2010 Popup
Question by:ohmErnie
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LVL 63

Expert Comment

by:Simon Butler (Sembee)
ID: 39692501
Are the Outlook 2010 clients fully up to date?
That is the Exchange server confirmation dialogue, which shouldn't normally come up. The information shown is correct, as Exchange 2013 assigns each user a unique end point as the "server".

Does Autodiscover work correctly?


Author Comment

ID: 39693551
The client is fully up to date.  Autodiscover is working correctly.  I tried to delete the outlook profile and recreate it and same issue.  We have about 200 Outlook 2010's and I've only heard 2 people mention this issue today.  They are also still on Win XP.
LVL 12

Expert Comment

ID: 39694522
is it possible that these users are getting temporary profiles? Therefore the have to verify settings?
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Accepted Solution

ohmErnie earned 0 total points
ID: 39705195
Contacted Microsoft.  This is a known issue after CU3 with no fix at this time.
LVL 12

Expert Comment

ID: 39705252
Interesting I'm running Exchange 2013 CU3 & outlook 2013 with no issues what so ever.

Is this  issue limited to outlook 2010 & exchange 2013 CU3?

Author Comment

ID: 39705257
It's related to Outlook on XP clients. I believe all versions of outlook.  Win 7 does not have an issue.  It seems odd that it's an OS bug.

Author Closing Comment

ID: 39716214
Contacted Microsoft

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