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Solved

User prompted to install printer driver

Posted on 2013-12-03
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615 Views
Last Modified: 2013-12-06
We have a XenApp 6.5 farm and user autocreate locally installed printers.

For some reason, we have one user that, upon logging in to the farm, is prompted to install a prnter driver for a printer that she doesn not even have locally installed.

Even if she clicks install..and lets it run through... the prompt returns the next time she logs in to the farm.

We have tried installing the prnter locally and then removing it.  No difference.
We have tried re-creating her citrix profile- still happens.

What would  cause thie behaviour for one user?
The user logs on to the farm with a Win 7 64 bit laptop through the web interface.
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Comment
Question by:snyperj
  • 2
4 Comments
 

Expert Comment

by:thelabinc
ID: 39692544
The user's server profile maybe corrupt. If you are able, try logging into the Xenapp environment as a different user on that workstation.
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Author Comment

by:snyperj
ID: 39693773
I logged in to the farm from her laptop and also received the prompt to install the printer driver. ?
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LVL 25

Accepted Solution

by:
Sekar Chinnakannu earned 500 total points
ID: 39694527
try re installing the citrix client and give a try.
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Author Closing Comment

by:snyperj
ID: 39700819
re-installed the citrix receiver and the user is no longer getting the prompt.
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