[Webinar] Streamline your web hosting managementRegister Today

x
?
Solved

iPad is disabled

Posted on 2013-12-03
7
Medium Priority
?
531 Views
Last Modified: 2013-12-06
hi experts,

 I have an ipad that I bought 5months ago and it's now locked and disabled. How can I get it disabled?
0
Comment
Question by:frankbustos
7 Comments
 

Expert Comment

by:munshimq2
ID: 39692953
When you say its disabled, do you mean it has been blocked i.e. the 3G connection stopped working?

If this is the case it seems that the seller reported this as lost/ stolen and the network provider has blacklisted this.
0
 

Author Comment

by:frankbustos
ID: 39693004
my newphew got a hold of it and kept entering the wrong password and it got disabled. best buy was the seller so no it's not lost or stollen.
0
 
LVL 20

Accepted Solution

by:
Lazarus earned 2000 total points
ID: 39693053
The only way to unlock an iPad with a passcode, other than entering the passcode, is to "restore" it to its original factory settings.

To restore your iPad -- which deletes all of your data (songs, photos, videos, apps, and so on) on the iPad use the following directions. Be absolutely sure that you have backed up the content on your iPad before restoring it.

Apple's official instructions to restore an iPad are:

1. Connect iPad to your computer.

2. Select iPad in the iTunes sidebar, then click the Summary tab.

3. Click “Check for Update.” iTunes tells you if there’s a newer version of the iPad software available.

4. Click Restore. Follow the onscreen instructions to complete the restore process. When restoring, it is recommended that you back up iPad when prompted. When the iPad software has been restored, you can choose to set up iPad as a new iPad, or restore your music, videos, app data, and other content from a backup.

Please additionally note that Apple staff also cannot unlock an iPad for you without restoring the iPad, which will erase everything on it.
0
Learn to develop an Android App

Want to increase your earning potential in 2018? Pad your resume with app building experience. Learn how with this hands-on course.

 

Expert Comment

by:munshimq2
ID: 39693071
As Lazarus said backup and restore is the best solution:

See link below for clear instructions:
http://support.apple.com/kb/ht1212
0
 
LVL 58

Expert Comment

by:McKnife
ID: 39693617
Btw... Wrong forum.
0
 
LVL 4

Expert Comment

by:LCCSAM
ID: 39694072
Before restoring it to factory conditions see the attached article!

http://support.apple.com/kb/ht1212

You can reset your password!
0
 

Author Closing Comment

by:frankbustos
ID: 39702496
yeap I had to restore.
0

Featured Post

The 14th Annual Expert Award Winners

The results are in! Meet the top members of our 2017 Expert Awards. Congratulations to all who qualified!

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Security measures require Windows be logged in using Standard User login (not Administrator).  Yet, sometimes an application has to be run “As Administrator” from a Standard User login.  This paper describes how to create a shortcut icon to launch a…
When you start your Windows 10 PC and got an "Operating system not found" error or just saw  "Auto repair for startup" or a blinking cursor with black screen. A loop for Auto repair will start but fix nothing.  You will be panic as there are no back…
With the advent of Windows 10, Microsoft is pushing a Get Windows 10 icon into the notification area (system tray) of qualifying computers. There are many reasons for wanting to remove this icon. This two-part Experts Exchange video Micro Tutorial s…
Want to learn how to record your desktop screen without having to use an outside camera. Click on this video and learn how to use the cool google extension called "Screencastify"! Step 1: Open a new google tab Step 2: Go to the left hand upper corn…

607 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question