Wireless Not working

A friend sent me this email   Thought I'd see if anyone might know some things to check?


Any ideas here:  I took my moms laptop home to do some updates etc.  it's connected at her house the same as mine are, wireless modem.  When I got it home, I could not get it to connect to my service.  I took it back to her house then couldn't get it to connect back there!

Don't know what I did.  It recognizes and reads the modems fine, good signal strength with the modem but will not connect to internet.  I've entered, reentered etc the ssd, that's not it.  It will more or less connect to the modem but will sit there and state "verifying ip address" which it never does and therefore never gets internet...    I can't figure it out.    Worked fine before I brought it home and tried to connect to mine, now it's screwed.   thoughts?
patriotpacerAsked:
Who is Participating?
 
Dave BaldwinFixer of ProblemsCommented:
In my experience, that's been a sign of too much interference.  You can make the initial connection but the interference keeps scrambling the data so it never finishes.  One option is to change the channel in the wireless router.

I use a program called Wireless Netview to see how many other wireless routers are in the neighborhood and which channels they are using.  http://www.nirsoft.net/utils/wireless_network_view.html
0
 
SamCommented:
Did he/she try rebooting the modem and router at his/her house?
0
 
SouljaCommented:
Configure it with a static ip and let us know what happens.

- Also try, disabling, enabling the wireless interface.
- Forgetting or deleting the SSID from the computer
- Doublecheck the type of encryption WPA/WPA2, ect.
0
Ultimate Tool Kit for Technology Solution Provider

Broken down into practical pointers and step-by-step instructions, the IT Service Excellence Tool Kit delivers expert advice for technology solution providers. Get your free copy now.

 
Anuj BhatiaDirectorCommented:
Hi Buddy,

Check the date of the Updates that was installed when you took your Mom lapi with ya . . and  try to uninstall the update as there is some update that messed up your Laptop .

Lemme know .

Thanks

Anuj Bhatia
0
 
masnrockCommented:
Try removing the wireless network profiles from her laptop, to be sure that nothing is goofed up. Then try reconnecting at each location. Do you get any errors?
0
 
patriotpacerAuthor Commented:
thank you for all the great posts.

Need a few more days though.
0
Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.

All Courses

From novice to tech pro — start learning today.