Microsoft Dynamics GP--Receivables Issues

Hello:

About six months ago, a client upgraded to GP 2010 service pack 3 and says that Life to Date amounts in the Payment Summary Inquiry window for Customers have been inaccurate ever since the upgrade was performed.

We ran reconcile, to no effect.  Also, the client says that she runs check links monthly.

In addition, the first record in the Customers lookup window is blank.  Usually, such a record is deleted by running check links on the Customer Master tables.  I tried that, but the blank record is still there.  Is getting rid of this blank record as simple as running a delete statement for it in SQL on the RM00101 table?

In any case, what can be done to combat both of these issues?

Thanks!

TBSupport
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TBSupportAsked:
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Victoria YudinConnect With a Mentor Owner / Dynamics GP ConsultantCommented:
These are most likely two completely unrelated issues.

For the blank customer record - yes, delete it from RM00101 and then run check links. Of course a backup is recommended prior to any data manipulation. :-)

For the Life to Date amounts being inaccurate I think GP Support has a script to recalculate all of the customer summary totals, but you would need to ask them for it.
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