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Certain options missing when I right click on any of my printers

Posted on 2013-12-03
Medium Priority
Last Modified: 2014-03-10
I have a 32 bit Windows 7 computer that, when I right click on any printer, I only get the following options - Open, Open in new window, Create shortcut, Troubleshoot, Remove Device  and Properties.  I do not get set as default, printer properties, printing preferences, see what's printing etc. like you would normally see.  Also, when right clicking on any of my printers, explorer will sometimes crash.  The printers I have installed are a Xerox Phaser 7760, a canon IRc 5030 and IRc 3230, and an Oce Color wave 600.  All printers are connected to an IP port.  Any help is appreciated, thank you!
Question by:thinkconnected
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LVL 14

Expert Comment

by:Ram Balachandran
ID: 39693697

Do you have sufficient rights to manage printers. If your user ID is member of Printer Administrator group you will get more options


Author Comment

ID: 39699258
The user has full local admin rights on his workstation and is also a domain admin, so I know there are no restrictions there.  He used to be able to see all of these options, and then, for some reason, they have all gone away.
LVL 14

Expert Comment

by:Ram Balachandran
ID: 39700155
How are you setting up the printers?  Add Printer, script, migration?  What are the default print server security settings.
This is on the Security tab of the server properties from Print Management
Everyone         Print, View Server
Creator Owner Manage Documents
Administrators  All
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Author Comment

ID: 39709272
Thank you for the reply, printers hosted on their domain controller, security is set so everyone has rights to the printer. They are installed via a login script.  This is the only user on the domain that has this issue.  Just looked at it again this morning, when right clicking a printer explorer crashed, so I think its a local issue to his machine.
LVL 14

Expert Comment

by:Ram Balachandran
ID: 39709407
Oh ok, there are few steps that would help you in fixing issue issue with local machine

- re-install printer driver

- Check if any file are holding in the location

- create new user profile

Author Comment

ID: 39710240
OK, just tried logging in under another profile, same issue.  Also checked the system32\spool\printers folder, nothing was located in it.  I had deleted items in this folder before which resolved the crashing of explorer, at least for a while.  Anyone have any other ideas?  This issue is truly escaping me.  Thanks for all your input.
LVL 14

Accepted Solution

Ram Balachandran earned 1500 total points
ID: 39710572
As you said, all other machines/users dont have issues and only this user has problems

I would suggest you to verify the Object location of Computer from dsa,msc - ensure this is also kept in the same OU as others

For troubleshooting, stop spooler service and from  admin elevated command prompt type
printui /s /t2 - which will remove all printer drivers - restart - install it again

Verify event logs - look for errors related with printer of machine crash - ensure this system is updated with all required patches

if Still not working - you can try repair OS

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