Solved

Google won't start under Vista

Posted on 2013-12-03
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Last Modified: 2013-12-18
Google was successfully installed under Vista. Several weeks thereafter when I click on the icon the OS attempts to bring up Google then just stops. Nothing happens. Thought I should uninstall Google and then reinstall. When I try to uninstall Google it tells me to wait until the processes have closed.

I give the OS around 10 min and try again. I get the same message.
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Question by:Elton Brown
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16 Comments
 
LVL 14

Expert Comment

by:Ram Balachandran
ID: 39693754
Can you please elobrote what you mean by installing Google ?
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Expert Comment

by:John Hurst
ID: 39693847
Shut down the computer all the way, restart and in a different userid if you can. Then go back to Programs and Features and see if you can uninstall Google Chrome (it is Chrome you wish to uninstall, right?).

... Thinkpads_User
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Author Comment

by:Elton Brown
ID: 39693862
ram_kerala, I installed Google by downloading the application clicking on the install program and allowing it to install Google under Vista.
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Expert Comment

by:aadih
ID: 39693874
Try using Revo uninstallar (free) to uninstall "google" (toolbar? chrome?). Restart and reinstall.
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Expert Comment

by:Ram Balachandran
ID: 39693877
You can also see the Support page from google mentioning how to remove Google chrome manually from the below link

https://support.google.com/chrome/answer/111899?hl=en

 - this link contains a link to file - you need to download and save as filename.reg

- Also delete following directory

Windows XP:%USERPROFILE%\Local Settings\Application Data\Google
Windows Vista/ Windows 7/ Windows 8: %LOCALAPPDATA%\Google
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Author Comment

by:Elton Brown
ID: 39693935
I was able to uninstall Google by starting the install procedure. The computer shut itself down. When the computer rebooted Google was gone!

I was able to successfully reinstall Google by getting a clean copy of the installation program. I was able to use Google without a problem BUT after I closed it and tried to reopen it. The program would not open. Just like before.

Firefox functions properly.
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Author Comment

by:Elton Brown
ID: 39693953
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Author Comment

by:Elton Brown
ID: 39694337
OK I have installed and ran Malwarebytes. The software cleared out over 300 nasty items off of the computer. I updated and ran AVAST! it found about 40 items. All items detected were removed.

I rebooted the computer and the problem still remains.......
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Expert Comment

by:John Hurst
ID: 39694346
Viruses can be very sticky and survive what you have done. With that number of viruses, you may have to reinstall your operating system. In that case, it is time anyway to upgrade to Windows 7.
.... Thinkpads_User
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Author Comment

by:Elton Brown
ID: 39704512
The owner of the computer does not wish to upgrade to Windows 7. Great idea but they are not biting!
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Expert Comment

by:John Hurst
ID: 39704521
Strange, because Windows 7 is easier, better and more useful than Vista.

Nonetheless, if they wish to stay with Vista, it works well enough, But at this point, you need to reinstall Vista to get to a stable system.

... Thinkpads_User
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Author Comment

by:Elton Brown
ID: 39704666
Thanks Thinkpads_User!

One more question:
Google does keep a record of its problems. I located this file under Program Files (x86)\Google\Chrome\Application. The name of the file is called debug. Below is the information I found in it. Can someone help me decipher the information?

[1203/162017:ERROR:client_util.cc(307)] Could not find exported function RelaunchChromeBrowserWithNewCommandLineIfNeeded
[1203/162017:ERROR:client_util.cc(307)] Could not find exported function RelaunchChromeBrowserWithNewCommandLineIfNeeded
[1203/163008:ERROR:client_util.cc(307)] Could not find exported function RelaunchChromeBrowserWithNewCommandLineIfNeeded
[1203/163008:ERROR:client_util.cc(307)] Could not find exported function RelaunchChromeBrowserWithNewCommandLineIfNeeded
[1203/163008:ERROR:client_util.cc(307)] Could not find exported function RelaunchChromeBrowserWithNewCommandLineIfNeeded
[1203/171411:ERROR:client_util.cc(307)] Could not find exported function RelaunchChromeBrowserWithNewCommandLineIfNeeded
[1203/171411:ERROR:client_util.cc(307)] Could not find exported function RelaunchChromeBrowserWithNewCommandLineIfNeeded
[1203/195249:ERROR:client_util.cc(307)] Could not find exported function RelaunchChromeBrowserWithNewCommandLineIfNeeded
[1203/202353:ERROR:client_util.cc(307)] Could not find exported function RelaunchChromeBrowserWithNewCommandLineIfNeeded
[1203/202353:ERROR:client_util.cc(307)] Could not find exported function RelaunchChromeBrowserWithNewCommandLineIfNeeded
[1203/202353:ERROR:client_util.cc(307)] Could not find exported function RelaunchChromeBrowserWithNewCommandLineIfNeeded
[1204/101546:ERROR:client_util.cc(307)] Could not find exported function RelaunchChromeBrowserWithNewCommandLineIfNeeded
[1204/163733:ERROR:client_util.cc(307)] Could not find exported function RelaunchChromeBrowserWithNewCommandLineIfNeeded
[1205/141339:ERROR:client_util.cc(307)] Could not find exported function RelaunchChromeBrowserWithNewCommandLineIfNeeded
[1206/111856:ERROR:client_util.cc(307)] Could not find exported function RelaunchChromeBrowserWithNewCommandLineIfNeeded
[1206/155950:ERROR:client_util.cc(307)] Could not find exported function RelaunchChromeBrowserWithNewCommandLineIfNeeded
[1206/161543:ERROR:client_util.cc(307)] Could not find exported function RelaunchChromeBrowserWithNewCommandLineIfNeeded
[1208/140411:ERROR:client_util.cc(307)] Could not find exported function RelaunchChromeBrowserWithNewCommandLineIfNeeded
[1208/140529:ERROR:client_util.cc(307)] Could not find exported function RelaunchChromeBrowserWithNewCommandLineIfNeeded
[1208/140529:ERROR:client_util.cc(307)] Could not find exported function RelaunchChromeBrowserWithNewCommandLineIfNeeded

To me it looks like Google can't find a function. There are two files in the same folder as the debug file. I think Google looks into one of them to located what it is looking for. I am not sure which one.

By the way I uninstalled and reinstalled Google. On either side of the process Google would not start.
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Expert Comment

by:John Hurst
ID: 39704680
I am not an expert in Chrome, but what you might try is another uninstall of Chrome, then delete the Google folder under Program Files (X86); that is, delete Program Files (x86)\Google and the folders under it. I assume you have nothing else installed in that folder.

Then restart, download Chrome and try installing again.

Make sure (in Programs and Features) that nothing Google is installed (or uninstall all of it) before deleting that folder.

.... Thinkpads_User
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Accepted Solution

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Elton Brown earned 0 total points
ID: 39715807
I discovered there were several additional nasties on the computer one of them being the  mysearch virus. I got rid if it cleaned out the stuff in the browsers. All is well.
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Expert Comment

by:aadih
ID: 39718069
Great. You cleaned it. :-)
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Author Closing Comment

by:Elton Brown
ID: 39726221
I discovered that I didn't need to reinstall the operating system there were just additional viruses on the computer that were not killed during the initial pass
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