Caller connected to Win XP computer and modified it so password is changed, makint it unbootable
Posted on 2013-12-03
A caller connected to the Compaq Presario over the internet. While talking with the owner on the telephone, the owner was told she had to pay $179 to extend the OS license for 2 years.
The owner refused to pay. The caller said she would have to reboot the machine to disconnect him. When she rebooted, the machine password would no longer work.
I used a password reset program in Spotmau suite. It said the password for all users had been set to "blank." When I tried to reboot, I got a dialogue box asking for the password. I tabbed to the "ok" button and clicked in. The blank password did not work. I tried another password reset program from Hiren's CD. It reported success at making the administrator password "blank." The result was the same. Each time I reboot, the machine asks for a password and I have none other than the "blank".
My question is who knows how to correct the problem. And, also who knows if the problem can be solved by using the Compaq on board "PC Recovery" programs to Reinstall the Windows XP. It is XP Sp2. I loaded Sp3, but found out the the AMD Sempron CPU chip cannot run XP Sp3. Had to do a PC Recovery, load the sp2 back, and all the software. Would like to avoid that much difficulty if something less taxing will work.