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server 2003 unable to ping to it or from it

Posted on 2013-12-03
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Last Modified: 2016-11-23
hi experts,

 I have a server2003 dell and all of a sudden I wasn't able to ping it from the network. I went to the console of the server and I  see there is a network connection. I tried to ping out and i wasn't able to. I did confirmed that the network cable is working. What else can I check for?
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Question by:frankbustos
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Expert Comment

by:Krokodili
ID: 39694190
First of all check if your network card is working (hardware or driver issues).

To do that:
ping 127.0.0.1

If you do not get any replies back, the fault is at your Network Card, hardware or software issue.

If you got reply back, than it means that the network card is OK.
Than try to disable your Server Windows firewall and try to ping to and from it.
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Author Comment

by:frankbustos
ID: 39694304
I do get replies back from local ping and my firewall is disabled.
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by:Krokodili
ID: 39694308
Than the quickest thing is to grab a laptop with a cross-over cable and connect it to the NIC of server and try to ping each-other, no switches/hubs in between. Thus eliminating 1 more unknown from the equation.
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Expert Comment

by:arbrich
ID: 39694507
You may want to try and uninstall the network card (driver) from device manager and then let the system find it again and install a fresh driver. You can also check and make sure you have the latest drives for that network card installed. Go to support.dell.com and put in Service Tag for your server and you can find latest drivers. If all of that does not work then try installing a new network card and see if that works. If all that fails then you have an OS level issue and you may have to uninstall a recent update that may have caused the problem. My guess is the extra network card will be as far as you have to go.
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Expert Comment

by:SagiEDoc
ID: 39694687
Is this a blade server? If so are you using a switch or a pass-through to connect to the network? Pass-through I would swap the network cable for another or check the port on the switch that the pass-through cable connects to. If it is a switch in the blade chassis you need to check the port and make sure the settings are correct.
Make sure IPv6 is disabled (If you are not using IPv6)
If this is a normal server make sure the network settings are correct (gateway and subnet mask) if all of this checks out try disabling and re-enabling the network card.
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Expert Comment

by:Pramod Ubhe
ID: 39695054
to isolate this issue, just pull the network cable of this server and plug it in diff. computer/server so that you can see if the issue is with network cable/switch port etc. or NIC card or NIC configuration.

For NIC configuration, i can recommend that you uninstall it from device manager and re-install it. Also you might want to check that all protocols except Network Load Balancing are selected when you go to NIC properties.
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Author Comment

by:frankbustos
ID: 39706964
ok, i've tried everything even installed a new nic. It is not a switch/network port issue. Maybe windows corruption?
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Author Comment

by:frankbustos
ID: 39706965
i'm seeing sent bytes: 28,444 and it doesn't move from there. Recieved is 491,345 and keeps going up?
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Accepted Solution

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frankbustos earned 0 total points
ID: 39721954
I backed up data and re-install a fresh OS.
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Author Closing Comment

by:frankbustos
ID: 39733397
dsffsd
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