Solved

Temp directory access denied in Mozilla Firefox

Posted on 2013-12-03
10
770 Views
Last Modified: 2016-11-23
Over the past couple of days a few users have had problems downloading from Firefox.  It also started happening with me yesterday and today.  When trying to download something (Dell drivers for example), it gives the following error:

****************************************************
Downloading C:\Users\myusername\AppData\Local\Temp
C:\Users\myusername\AppData\Local\Temp could not be saved, because you cannot change the contents of that folder.

Change the folder properties and try again, or try saving in a different location.
****************************************************

I have Firefox set to ask me where to download files, but it doesn't ask, it just gives this error.  Even if I set a specific folder to download to, it still gives this error.  I then go to Internet Explorer and downloads work just fine.  What is going on with this?  Did Firefox change something?
0
Comment
Question by:jbobst
10 Comments
 
LVL 2

Expert Comment

by:Krokodili
ID: 39694204
Hi jbobst,
something has happened with your permissions to Temp folder.
Please try to run Firefox as an Administrator, by right clicking it and Run as Administrator.
See if it can save the download files now.
0
 
LVL 1

Author Comment

by:jbobst
ID: 39694210
Same problem even running firefox as administrator.  I can go directly to my temp folder and add/delete/modify files with no problem.  I don't think this is a real permissions issue.
0
 
LVL 2

Expert Comment

by:Krokodili
ID: 39694223
You can try to change the default Download location.
Mozilla Options
Than, as a last tool, unistall it and install it again. Please do save your bookmarks before installing it.
0
 
LVL 1

Author Comment

by:jbobst
ID: 39694234
I did change my locations and it still gives me the error, even though the location is the downloads folder, not the temp folder.  I'll try a re-install, but a few people in my company have all had this problem over the past couple of days.
0
 
LVL 2

Assisted Solution

by:Krokodili
Krokodili earned 166 total points
ID: 39694243
Maybe your System Admin has put new policy changes on the domain, not allowing Mozilla to download files.
0
Netscaler Common Configuration How To guides

If you use NetScaler you will want to see these guides. The NetScaler How To Guides show administrators how to get NetScaler up and configured by providing instructions for common scenarios and some not so common ones.

 
LVL 1

Author Comment

by:jbobst
ID: 39694249
I'll check into that.  I am one of the system admins, so I am pretty sure that didn't happen, but maybe someone else did something like that.
0
 
LVL 10

Assisted Solution

by:Pramod Ubhe
Pramod Ubhe earned 167 total points
ID: 39695049
i would troubleshoot it in this order -

turn off UAC and check if that helps
login with diff. account to see if it is user profile specific
re-install firefox to see if it is specific to firefox
try with a diff. browser (IE/Chrome)

also you can try disabling local firewall/antivirus.
0
 
LVL 53

Assisted Solution

by:McKnife
McKnife earned 167 total points
ID: 39696656
An analytic approach would be to have the freeware monitoring program procmon monitor what is happening. Procmon sees what the file system is telling firefox. Please see if procmon records "access denied" results, if so which. And then check the ACLs on those files/folers.
0
 
LVL 1

Accepted Solution

by:
jbobst earned 0 total points
ID: 39698610
Upon further inquiry, I found out the McAfee policies were changed over the weekend and this is the cause of my issue.  Thank you all for the help.
0
 
LVL 1

Author Closing Comment

by:jbobst
ID: 39708061
Found out it was an internal policy change
0

Featured Post

Is Your Active Directory as Secure as You Think?

More than 75% of all records are compromised because of the loss or theft of a privileged credential. Experts have been exploring Active Directory infrastructure to identify key threats and establish best practices for keeping data safe. Attend this month’s webinar to learn more.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

This article offers some helpful and general tips for safe browsing and online shopping. It offers simple and manageable procedures that help to ensure the safety of one's personal information and the security of any devices.
If you get continual lockouts after changing your Active Directory password, there are several possible reasons.  Two of the most common are using other devices to access your email and stored passwords in the credential manager of windows.
Windows 8 comes with a dramatically different user interface known as Metro. Notably missing from the new interface is a Start button and Start Menu. Many users do not like it, much preferring the interface of earlier versions — Windows 7, Windows X…
Google currently has a new report that is in beta and coming soon to Webmaster Tool accounts. This Micro Tutorial will highlight new features for Google Webmaster Tools.

920 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

17 Experts available now in Live!

Get 1:1 Help Now