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GP Bank recon at $0 but will not process

Posted on 2013-12-03
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Last Modified: 2013-12-13
Our adjusted book balance and adjusted bank balance are the same, the difference is zero, but when the reconcile button is seleted the error window pops up "the difference must be zero before you can reconcile this checkbook"

It is zero, what next?

screen shot bank recon
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Question by:richardwj
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LVL 18

Expert Comment

by:Victoria Yudin
ID: 39716224
This is typically caused by one of your transactions having more than 2 decimal places. So while the rounded balance is zero, the actual balance may be something like 0.004.

There is a Microsoft KB article to help with this:

https://mbs2.microsoft.com/Knowledgebase/KBDisplay.aspx?WTNTZSMNWUKNTMMYMXTYYKSWTLKQNNOXUQTOKTOOQTURYSYMZWPQRVWKLRNYNKOK
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Author Comment

by:richardwj
ID: 39717373
No acces to KB, any other publications?
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Expert Comment

by:WalkaboutTigger
ID: 39717581
A more readable URL for this article is

https://mbs.microsoft.com/knowledgebase/KBDisplay.aspx?scid=kb;en-us;851301

Sadly, Microsoft has chosen to limit access to this knowledgebase to customers with active support contracts.  It cannot be reposted here due to Microsoft licensing limitations.
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Victoria Yudin earned 2000 total points
ID: 39717683
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