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Jawbone Era bluetooth headset connect to Windows 7

Posted on 2013-12-03
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Last Modified: 2013-12-15
I am trying to connect my Jawbone Era Bluetooth headset to my Lenovo T430s laptop, however I can pair the device to the laptop by 'Add a Bluetooth device' and the device does appear in my list of devices.

However I can't get the device to connect and even when right clicking on the device the 'connect' option is not listed.  Has anyone been able to resolve this issue?
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Question by:Cmitch
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Expert Comment

by:Davis McCarn
ID: 39695535
Did you put the ERA in pairing mode and enter the code?
https://jawbone.com/kb/articles/ERAgspairing.html
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Author Comment

by:Cmitch
ID: 39702234
I put the Jawbone device into pairing mode and added this to my OS, which now appears in my devices.  However it won't connect (i.e. If I right click on the device 'connect' is not an option, even though I have enabled all of the Bluetooth services for this device)
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Expert Comment

by:Davis McCarn
ID: 39703014
I think that it is connected.  What ap are you trying to use it with?
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Author Comment

by:Cmitch
ID: 39703027
Skype and MS Lync.  However when turning on the Bluetooth Jawbone device windows does not connect to it (show a message the device is connect and does not show this in device list)
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Accepted Solution

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Cmitch earned 0 total points
ID: 39709906
Issue resolved after installing Bluetooth Stack switcher, there was some issue with standard windows 8 OS.

http://www.windows8downloads.com/win8-bluetooth-stack.html
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Expert Comment

by:Davis McCarn
ID: 39710000
I won't object; but, might ask why you posted this as a Windows 7 problem when you were running 8 and didn't add that you had formatted the drive during the installation?
With 7, the Lenovo will have come with its own Bluetooth driver (and stack) that should have worked fine.
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Author Closing Comment

by:Cmitch
ID: 39719759
This resolved the issue as there was not an issue with the Bluetooth device
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