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Blackberry Server

Posted on 2013-12-04
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Last Modified: 2014-02-03
Hi Experts

We have a blackberry server, the services  do not stop but email delivery fails at random times. When restarting the services the mail delivery works for about 5 minutes and then fails again.

I get event ID 20406 Blackberry controller and error ID 20000 Blackberry Policy service. We are using exchange 2013

Regards
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Question by:xpandit
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Expert Comment

by:Rodney Barnhardt
ID: 39719521
You did not mention what version of BES\BDS you are running. If you are running 5, did you review these requirements?
http://btsc.webapps.blackberry.com/btsc/viewdocument.do?externalId=KB33406&sliceId=2&cmd=displayKC&docType=kc&noCount=true&ViewedDocsListHelper=com.kanisa.apps.common.BaseViewedDocsListHelperImpl

Do you see any errors for 5305 or 5302 in the application log?

The error 20000 is part of a known issue that does not have a work around or resolution.
http://btsc.webapps.blackberry.com/btsc/viewdocument.do?externalId=KB27755&sliceId=2&cmd=displayKC&docType=kc&noCount=true&ViewedDocsListHelper=com.kanisa.apps.common.BaseViewedDocsListHelperImpl
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Accepted Solution

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xpandit earned 0 total points
ID: 39820067
We resolved this issue by a clean installation of BES
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Author Closing Comment

by:xpandit
ID: 39829102
We had to reinstall BES to get emails working without interruption.
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