Blackberry Server

Hi Experts

We have a blackberry server, the services  do not stop but email delivery fails at random times. When restarting the services the mail delivery works for about 5 minutes and then fails again.

I get event ID 20406 Blackberry controller and error ID 20000 Blackberry Policy service. We are using exchange 2013

Regards
xpanditAsked:
Who is Participating?
 
xpanditConnect With a Mentor Author Commented:
We resolved this issue by a clean installation of BES
0
 
Rodney BarnhardtServer AdministratorCommented:
You did not mention what version of BES\BDS you are running. If you are running 5, did you review these requirements?
http://btsc.webapps.blackberry.com/btsc/viewdocument.do?externalId=KB33406&sliceId=2&cmd=displayKC&docType=kc&noCount=true&ViewedDocsListHelper=com.kanisa.apps.common.BaseViewedDocsListHelperImpl

Do you see any errors for 5305 or 5302 in the application log?

The error 20000 is part of a known issue that does not have a work around or resolution.
http://btsc.webapps.blackberry.com/btsc/viewdocument.do?externalId=KB27755&sliceId=2&cmd=displayKC&docType=kc&noCount=true&ViewedDocsListHelper=com.kanisa.apps.common.BaseViewedDocsListHelperImpl
0
 
xpanditAuthor Commented:
We had to reinstall BES to get emails working without interruption.
0
Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.

All Courses

From novice to tech pro — start learning today.