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Print Server listing shared printers but connection failing when trying to connect

Posted on 2013-12-04
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Last Modified: 2013-12-04
I set up a Windows Server 2008 R2 as a print server on our domain.

All 30 printers have been installed and shared.

On the clients I can view all of the printers on the servers IP. I could then connect and install them on the client machines successfully.

I wanted to make it simpler by using \\printers so I set up an A record to point to the Server IP. This worked and entering \\printers sure enough shows all of the printers listed. But as soon as i tried to connect / install I am getting the following error??

Print Connection Error
"Operation could not be completed (error 0x00000709) Double check the printer name and make sure that the printer is connected to the network"

I have scoured some forums but with little success.

Any help will be much appreciated.

BF
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Question by:bigfooter
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4 Comments
 
LVL 17

Expert Comment

by:max_the_king
ID: 39695088
Hi,
why don't you just do "add printer" "from network" on the specific client, browse the printer you want to install and click on it ?

then you are sure it finds the right printer without worrying about dns name an ip addresses-

hope this helps
max
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Author Comment

by:bigfooter
ID: 39695126
Hi Thanks for your comments but it is not they way we are looking to set this up.

Basically I can go to to a clients machine and use the local IP or Computer name to connect to the print server

\\192.168.100.150
\\computername

This lists the shared printers and i can install them with one click.

To keep things simple I just want to use

\\printers

for many reasons.

The A record has done half the Job as it resolves lists the server and lists the printers that are shared but does not allow the printers to install.

Cheers
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LVL 17

Accepted Solution

by:
max_the_king earned 2000 total points
ID: 39695230
I see your point ... then it should be a matter of dns i guess.
Have you tried and add PTR record as well in 100.168.192.in-addr.arpa ?

cheers
max
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Author Closing Comment

by:bigfooter
ID: 39695629
Hi Max,

Thanks and almost...

I found a post based on your PTR

++++++

This error is returned because of the optimization changes to the spooler service in Windows 2008 R2 Server.  The Print Spooler service uses the local names to service requests.  We’ve verified the name being used is correct and we can connect using the NetBIOS, FQDN and IP address of the server.

Step one is to make sure the target print server has the DNSOnWire registry key set to 1:

HKLM\SYSTEM\CurrentControlSet\Control\Print\DNSOneWire (REG_DWORD)

++++++

I created the KEy and restarted the Print Spooler and Bingo. All good
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