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Print spooler keeps stopping - Server 2003 R2

Posted on 2013-12-04
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Last Modified: 2014-02-05
Hello,

I have a very similar problem to this one....

http://www.experts-exchange.com/OS/Microsoft_Operating_Systems/Server/2003_Server/Q_27375323.html

I tried to follow all the advice on the page. However, when I run the Debug command - ntsd -pn spoolsv.exe -g -G  I get different result (see picture).

Would this mean my problem is caused by different issues?

Our server had six Printers installed before they all disappeared from the Printers and Faxes window (only myself I am able to print; out 15 other users!!) and Data Execution Prevention - Microsoft Windows keeps popping up every 5 minutes even thou I changed the DEP to on.

Please assist, I need to have printers back and everybody able to print again.

Thank you.
Print-Spooler-Problems.JPG
debug-command.JPG
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Question by:TMAA
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Expert Comment

by:SanCho79
ID: 39695274
Hi,

have you tried to reinstall the printserver ?
any dependencies on your service ? did they crash ? e.g. a fax ...

Greetings
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Author Comment

by:TMAA
ID: 39695325
Thank you for reply.

I have just removed and reinstall the print server...same problems....clicked on the Add Printer icon and this message came up "Operation could not completed. The print spooler is not running."

Before all this happened I was trying to install another printer on the the server...that installation was not complete and all printers went missing.

KB 947477 suggest this problem occurs because of one of the following files:

Hpbmmon.dll (HP Master Monitor)
Hpzpi4wm.dll (HP Print Processor)
Hpzpp4wm.dll (HP Print Processor)
HPtcpMon.dll (HP TCP Port monitor)

But without running the command or find a way to know which file is causing a problem...I am not getting anywhere.
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Expert Comment

by:SanCho79
ID: 39695337
did you found these files ?
was it an HP printer you installed when this happened ?
try deinstall (if you got a bkacup of the server ;-)) that hp files and only install the pure driver without that garbage these HP printer driver come with.

is there any other service in dependent witch crashes ?
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Author Comment

by:TMAA
ID: 39695409
I found only two files Hpbmmon.dll (HP Master Monitor) and HPtcpMon.dll (HP TCP Port monitor) both under folder named SharedDlls or C:\WINDOWS\system32\hpbmmon.dll and C:\WINDOWS\system32\hptcpMon.dll

I have also found files named Monitor HP Master Monitor on Registry Editor.

Yes, it was an HP printer Laser Pro CP 1525. I have uninstall whatever was installed and deleted all the folders related to that printer. Still no positive outcome.

Apart from DEP errors window keeps coming up, no other issues I have noticed.
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Accepted Solution

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SanCho79 earned 500 total points
ID: 39695430
try simply install the *.inf file from the extracted hpdriver.zip /.exe - without install the whole overhead ;-)
by adding a new printer and directing to that extracted folder
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Author Comment

by:TMAA
ID: 39695449
SanCho79

My aim now is to bring back all other printers that were installed one by one for over 2 years. I am not keen to try installing this new printer.

I would like to bring all old printers back and make everybody able to print again.

Thank you.
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LVL 1

Expert Comment

by:SanCho79
ID: 39695462
no Problem - you could try that HP driver an another machine (W7 or XP) and see if it "kills" your assigned printers there too

good luck

greetings
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Author Comment

by:TMAA
ID: 39696134
Thanks SanCho79

I will do more testing on the HP driver once I managed to get users back where they were before all this happened.

In the mean time, I am hoping someone would assist with the solution to get all our shared printers back.

Thanks
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