Solved

Print spooler keeps stopping - Server 2003 R2

Posted on 2013-12-04
8
1,087 Views
Last Modified: 2014-02-05
Hello,

I have a very similar problem to this one....

http://www.experts-exchange.com/OS/Microsoft_Operating_Systems/Server/2003_Server/Q_27375323.html

I tried to follow all the advice on the page. However, when I run the Debug command - ntsd -pn spoolsv.exe -g -G  I get different result (see picture).

Would this mean my problem is caused by different issues?

Our server had six Printers installed before they all disappeared from the Printers and Faxes window (only myself I am able to print; out 15 other users!!) and Data Execution Prevention - Microsoft Windows keeps popping up every 5 minutes even thou I changed the DEP to on.

Please assist, I need to have printers back and everybody able to print again.

Thank you.
Print-Spooler-Problems.JPG
debug-command.JPG
0
Comment
Question by:TMAA
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 4
  • 4
8 Comments
 
LVL 1

Expert Comment

by:SanCho79
ID: 39695274
Hi,

have you tried to reinstall the printserver ?
any dependencies on your service ? did they crash ? e.g. a fax ...

Greetings
0
 

Author Comment

by:TMAA
ID: 39695325
Thank you for reply.

I have just removed and reinstall the print server...same problems....clicked on the Add Printer icon and this message came up "Operation could not completed. The print spooler is not running."

Before all this happened I was trying to install another printer on the the server...that installation was not complete and all printers went missing.

KB 947477 suggest this problem occurs because of one of the following files:

Hpbmmon.dll (HP Master Monitor)
Hpzpi4wm.dll (HP Print Processor)
Hpzpp4wm.dll (HP Print Processor)
HPtcpMon.dll (HP TCP Port monitor)

But without running the command or find a way to know which file is causing a problem...I am not getting anywhere.
0
 
LVL 1

Expert Comment

by:SanCho79
ID: 39695337
did you found these files ?
was it an HP printer you installed when this happened ?
try deinstall (if you got a bkacup of the server ;-)) that hp files and only install the pure driver without that garbage these HP printer driver come with.

is there any other service in dependent witch crashes ?
0
Free Webinar: AWS Backup & DR

Join our upcoming webinar with experts from AWS, CloudBerry Lab, and the Town of Edgartown IT to discuss best practices for simplifying online backup management and cutting costs.

 

Author Comment

by:TMAA
ID: 39695409
I found only two files Hpbmmon.dll (HP Master Monitor) and HPtcpMon.dll (HP TCP Port monitor) both under folder named SharedDlls or C:\WINDOWS\system32\hpbmmon.dll and C:\WINDOWS\system32\hptcpMon.dll

I have also found files named Monitor HP Master Monitor on Registry Editor.

Yes, it was an HP printer Laser Pro CP 1525. I have uninstall whatever was installed and deleted all the folders related to that printer. Still no positive outcome.

Apart from DEP errors window keeps coming up, no other issues I have noticed.
0
 
LVL 1

Accepted Solution

by:
SanCho79 earned 500 total points
ID: 39695430
try simply install the *.inf file from the extracted hpdriver.zip /.exe - without install the whole overhead ;-)
by adding a new printer and directing to that extracted folder
0
 

Author Comment

by:TMAA
ID: 39695449
SanCho79

My aim now is to bring back all other printers that were installed one by one for over 2 years. I am not keen to try installing this new printer.

I would like to bring all old printers back and make everybody able to print again.

Thank you.
0
 
LVL 1

Expert Comment

by:SanCho79
ID: 39695462
no Problem - you could try that HP driver an another machine (W7 or XP) and see if it "kills" your assigned printers there too

good luck

greetings
0
 

Author Comment

by:TMAA
ID: 39696134
Thanks SanCho79

I will do more testing on the HP driver once I managed to get users back where they were before all this happened.

In the mean time, I am hoping someone would assist with the solution to get all our shared printers back.

Thanks
0

Featured Post

Visualize your virtual and backup environments

Create well-organized and polished visualizations of your virtual and backup environments when planning VMware vSphere, Microsoft Hyper-V or Veeam deployments. It helps you to gain better visibility and valuable business insights.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Recently, I had the need to build a standalone system to run a point-of-sale system. I’m running this on a low-voltage Atom processor, so I wanted a light-weight operating system, but still needed Windows. I chose to use Microsoft Windows Server 200…
Restoring deleted objects in Active Directory has been a standard feature in Active Directory for many years, yet some admins may not know what is available.
Exchange organizations may use the Journaling Agent of the Transport Service to archive messages going through Exchange. However, if the Transport Service is integrated with some email content management application (such as an antispam), the admini…

733 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question