Solved

I cannot mark a security exception as permanent in Firefox and can't see why

Posted on 2013-12-04
2
3,436 Views
Last Modified: 2013-12-27
Hello Experts,
I have a Firefox question for you today.  We have a user that is using Firefox.  When she navigates to the URL of our intranet site,  an “Add Security Exception” pops up.  She can click on the ‘Confirm Security Exception’ button and continue to the site.  However, the ‘Permanently store this exception’ option is greyed out.  I have tried the following to resolve this issue:
1.       Verified she is a local admin on the PC
2.      Verified that the SSL certificate for the server that hosts the intranet site is listed in the trusted servers tab of the Firefox certificate manager
3.      Verified that our root and intermediate CA certs are listed as trusted in the Firefox certificate manager.
Any ideas of what else I can try?
As always, thanks for your help
Nick
0
Comment
Question by:ndalmolin_13
2 Comments
 
LVL 3

Expert Comment

by:Computer Guy
ID: 39695488
Try installing the SSL on the computer directly.
0
 
LVL 53

Accepted Solution

by:
COBOLdinosaur earned 500 total points
ID: 39696513
If it is just one user and they are on Firefox; it might be their provacy settings, or the advanced settings in the security tab.

The other possibility is that they have an addon that is keeping the certs from being stored.

Cd&
0

Featured Post

ScreenConnect 6.0 Free Trial

At ScreenConnect, partner feedback doesn't fall on deaf ears. We collected partner suggestions off of their virtual wish list and transformed them into one game-changing release: ScreenConnect 6.0. Explore all of the extras and enhancements for yourself!

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

How many times have you been browsing the internet, with multiple tabs open, and closed the wrong one? Have you ever clicked 'Close all tabs' instead of 'Close current tab' ? Internet Explorer 8 now brings to you, what Firefox has had for a wh…
Internet is a big network which is formed by connecting multiple small networks.It is a platform for all the users which are connected to it.Internet act as platform in different fields. Such as: Internet  as a collaboration platform. Internet  as…
This Micro Tutorial will demonstrate how nuggets on the Web are formatted by using Chrome Developer Tools. These tools would not only view the site's CSS but it can also modify it and save the CSS to use on your own site.
Shows how to create a shortcut to site-search Experts Exchange using Google in the Chrome browser. This eliminates the need to type out site:experts-exchange.com whenever you want to search the site. Launch the Search Engine Menu: In chrome, via you…

770 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question