troubleshooting Question

I cannot mark a security exception as permanent in Firefox and can't see why

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ndalmolin_13Flag for United States of America asked on
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Hello Experts,
I have a Firefox question for you today.  We have a user that is using Firefox.  When she navigates to the URL of our intranet site,  an “Add Security Exception” pops up.  She can click on the ‘Confirm Security Exception’ button and continue to the site.  However, the ‘Permanently store this exception’ option is greyed out.  I have tried the following to resolve this issue:
1.       Verified she is a local admin on the PC
2.      Verified that the SSL certificate for the server that hosts the intranet site is listed in the trusted servers tab of the Firefox certificate manager
3.      Verified that our root and intermediate CA certs are listed as trusted in the Firefox certificate manager.
Any ideas of what else I can try?
As always, thanks for your help
Nick
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