Improve company productivity with a Business Account.Sign Up


Mobile Devices Wont Connect To Exchange

Posted on 2013-12-04
Medium Priority
Last Modified: 2013-12-14
Trying to connect an iPhone to an exchange email account and I receive a cannot get mail message.

Another user of the same mail server with the same settings can access the emails fine from an iPhone & iPad, and I cannot find any difference between the two accounts that would prevent the second from working.

Normal access to this mailbox is working correctly via outlook and web mail.

Server is running exchange 2010
Question by:tetrauk
  • 4
  • 2
LVL 37

Expert Comment

by:Jamie McKillop
ID: 39696170

Go into your Exchange Control Panel and open the Properties of the mailbox in question. Expand Phone & Voice Features. Make Sure ActiveSync is enabled. If it is double-click it. Make sure the user's phone isn't list as Blocked or Quarantined.

Another thing to check is have the user enter their password again on the phone. A mistyped password is a common source for this problem.


Author Comment

ID: 39698007
I've requested that this question be closed as follows:

Accepted answer: 0 points for tetrauk's comment #a39697824

for the following reason:

found by self
Problems using Powershell and Active Directory?

Managing Active Directory does not always have to be complicated.  If you are spending more time trying instead of doing, then it's time to look at something else. For nearly 20 years, AD admins around the world have used one tool for day-to-day AD management: Hyena. Discover why

LVL 37

Expert Comment

by:Jamie McKillop
ID: 39698008

You comment above states that you fixed the problem by following my instructions yet you are attempting to close the question stating that you solved the issue yourself. Which is it? If you found the solution yourself, please post the solution. If my comment helped you solve the issue, please award points.


Accepted Solution

tetrauk earned 0 total points
ID: 39706010
Apologies I posted wrong link, the following was the correct solution -

Author Closing Comment

ID: 39718500
Fixed on own by using to lead me to find correct answer.

Featured Post

Free Tool: IP Lookup

Get more info about an IP address or domain name, such as organization, abuse contacts and geolocation.

One of a set of tools we are providing to everyone as a way of saying thank you for being a part of the community.

Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.

Join & Write a Comment

Are you working to mount the dismounted Exchange 2013 database? Then the best course of action is to analyze the causes of Database issue, their probable solutions and decide for the appropriate course of action.
In a Cross Forest, the steps to migrate users are quite complicated and even in the official articles of Technet there is no clear recommendation on which approach to take .. From an experience, I mention and simplify which way to go and how to use …
Exchange organizations may use the Journaling Agent of the Transport Service to archive messages going through Exchange. However, if the Transport Service is integrated with some email content management application (such as an anti-spam), the admin…
Planning to migrate your EDB file(s) to a new or an existing Outlook PST file? This video will guide you how to convert EDB file(s) to PST. Besides this, it also describes, how one can easily search any item(s) from multiple folders or mailboxes…

606 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question