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Mobile Devices Wont Connect To Exchange

Posted on 2013-12-04
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Last Modified: 2013-12-14
Trying to connect an iPhone to an exchange email account and I receive a cannot get mail message.

Another user of the same mail server with the same settings can access the emails fine from an iPhone & iPad, and I cannot find any difference between the two accounts that would prevent the second from working.

Normal access to this mailbox is working correctly via outlook and web mail.

Server is running exchange 2010
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Question by:tetrauk
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Expert Comment

by:Jamie McKillop
ID: 39696170
Hello,

Go into your Exchange Control Panel and open the Properties of the mailbox in question. Expand Phone & Voice Features. Make Sure ActiveSync is enabled. If it is double-click it. Make sure the user's phone isn't list as Blocked or Quarantined.

Another thing to check is have the user enter their password again on the phone. A mistyped password is a common source for this problem.

-JJ
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Author Comment

by:tetrauk
ID: 39697824
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Author Comment

by:tetrauk
ID: 39698007
I've requested that this question be closed as follows:

Accepted answer: 0 points for tetrauk's comment #a39697824

for the following reason:

found by self
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LVL 37

Expert Comment

by:Jamie McKillop
ID: 39698008
Hello,

You comment above states that you fixed the problem by following my instructions yet you are attempting to close the question stating that you solved the issue yourself. Which is it? If you found the solution yourself, please post the solution. If my comment helped you solve the issue, please award points.

-JJ
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Accepted Solution

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tetrauk earned 0 total points
ID: 39706010
Apologies I posted wrong link, the following was the correct solution - http://technet.microsoft.com/en-us/library/620c5ce8-3595-4658-9a7a-ec76c10e4a69.aspx
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Author Closing Comment

by:tetrauk
ID: 39718500
Fixed on own by using https://testconnectivity.microsoft.com/ to lead me to find correct answer.
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