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Microsoft Office Outlook Error

Dan
Dan asked
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Last Modified: 2013-12-09
I have a user running win7.  Office 2013 is installed.  For some strange reason, this error started popping up:

"Either there is no default mail client or the current mail client cannot fulfill the messaging request.  Please run Microsoft Outlook and set it as the default mail client."

Any idea how to fix this?
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Top Expert 2013

Commented:
Try:

(1) Ensure (Control Panel and Default Programs) that Outlook 2013 is set as your default program for mail.

(2) Repair your Office 2013 installation (Control Panel, Program and Features, Select Office 2013 and Change).

Also merely restoring the PC to an earlier time may suffice (Recommend: Safe mode with command prompt and "rstrui.exe" to restore).
Thomas GrassiSystems Administrator

Commented:
I also would try to create a new outlook profile for this user.

Seen outlook profiles become corrupted.

use control panel then search for mail
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Top Expert 2013

Commented:
Great suggestion by trgrassijr55: New mail profile.
DanNetwork Engineer

Author

Commented:
this is not an outlook problem.  It's an issue with adobe.  I did a repair, same error message.
I set outlook as the default mail client, same issue.

So when I open a PDF document, i get the same error, with outlook closed, so I think it's something with adobe.  I even uninstalled and reinstalled adobe reader, still same issue.

Not sure how to proceed.
Top Expert 2013

Commented:
Uninstall adobe using Revo Uninstaller (free). Restart. Reinstall adobe.
DanNetwork Engineer

Author

Commented:
I tried that already, it didn't work.
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DanNetwork Engineer

Author

Commented:
I uninstalled and reinstalled the program, if that didn't do it, then do you think a repair would fix it?
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DanNetwork Engineer

Author

Commented:
Thanks guys, I'm just going to do an implace reinstall, don't have the time to troubleshoot.
Thomas GrassiSystems Administrator

Commented:
Sounds like a good idea.

IF you still have an issue re post


Good Luck
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