Solved

Microsoft Office Outlook Error

Posted on 2013-12-04
12
622 Views
Last Modified: 2013-12-09
I have a user running win7.  Office 2013 is installed.  For some strange reason, this error started popping up:

"Either there is no default mail client or the current mail client cannot fulfill the messaging request.  Please run Microsoft Outlook and set it as the default mail client."

Any idea how to fix this?
0
Comment
Question by:afacts
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 4
  • 4
  • 3
  • +1
12 Comments
 
LVL 24

Expert Comment

by:aadih
ID: 39695976
Try:

(1) Ensure (Control Panel and Default Programs) that Outlook 2013 is set as your default program for mail.

(2) Repair your Office 2013 installation (Control Panel, Program and Features, Select Office 2013 and Change).

Also merely restoring the PC to an earlier time may suffice (Recommend: Safe mode with command prompt and "rstrui.exe" to restore).
0
 
LVL 23

Expert Comment

by:Thomas Grassi
ID: 39695984
I also would try to create a new outlook profile for this user.

Seen outlook profiles become corrupted.

use control panel then search for mail
0
 
LVL 15

Assisted Solution

by:jerseysam
jerseysam earned 166 total points
ID: 39695990
Uninstall and reinstall any office products and then set up mail profile again.

Make sure Outlook is set as default email programe in Internet options
0
Three Reasons Why Backup is Strategic

Backup is strategic to your business because your data is strategic to your business. Without backup, your business will fail. This white paper explains why it is vital for you to design and immediately execute a backup strategy to protect 100 percent of your data.

 
LVL 24

Expert Comment

by:aadih
ID: 39696007
Great suggestion by trgrassijr55: New mail profile.
0
 

Author Comment

by:afacts
ID: 39697150
this is not an outlook problem.  It's an issue with adobe.  I did a repair, same error message.
I set outlook as the default mail client, same issue.

So when I open a PDF document, i get the same error, with outlook closed, so I think it's something with adobe.  I even uninstalled and reinstalled adobe reader, still same issue.

Not sure how to proceed.
0
 
LVL 24

Expert Comment

by:aadih
ID: 39697181
Uninstall adobe using Revo Uninstaller (free). Restart. Reinstall adobe.
0
 

Author Comment

by:afacts
ID: 39706469
I tried that already, it didn't work.
0
 
LVL 24

Assisted Solution

by:aadih
aadih earned 167 total points
ID: 39706474
Try a repair install.
0
 

Author Comment

by:afacts
ID: 39706478
I uninstalled and reinstalled the program, if that didn't do it, then do you think a repair would fix it?
0
 
LVL 23

Accepted Solution

by:
Thomas Grassi earned 167 total points
ID: 39706495
Ok time to start over.

Lets run msconfig

from services tab  hide all Microsoft services then disable all others

from startup tab hide all

restart see if problem goes away.

IF it does then something is services or startup is conflicting.

my guess is startup but lets start back to basics.
0
 

Author Closing Comment

by:afacts
ID: 39706933
Thanks guys, I'm just going to do an implace reinstall, don't have the time to troubleshoot.
0
 
LVL 23

Expert Comment

by:Thomas Grassi
ID: 39706961
Sounds like a good idea.

IF you still have an issue re post


Good Luck
0

Featured Post

Transaction Monitoring Vs. Real User Monitoring

Synthetic Transaction Monitoring Vs. Real User Monitoring: When To Use Each Approach? In this article, we will discuss two major monitoring approaches: Synthetic Transaction and Real User Monitoring.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

The Windows functions GetTickCount and timeGetTime retrieve the number of milliseconds since the system was started. However, the value is stored in a DWORD, which means that it wraps around to zero every 49.7 days. This article shows how to solve t…
This article describes a serious pitfall that can happen when deleting shapes using VBA.
The viewer will learn how to successfully download and install the SARDU utility on Windows 7, without downloading adware.
This is my first video review of Microsoft Bookings, I will be doing a part two with a bit more information, but wanted to get this out to you folks.

734 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question