(Exchange) server unavailable
Posted on 2013-12-04
I have a problem with 1 PC (out of 60) not wanting to connect to Exchange.
The versions and equipment:
Laptop is a Dell E6530 with Core i7 running Windows 7 64-bit
The Exchange server is running MS Server 2003 with Exchange 2007
The Laptop was pretty much straight from the factory and I might have stripped off a little bit of the bloatware that it usually comes with.
With Outlook 2010 and a fresh outlook profile (I commented out the old .psts etc) I try to connect to the exchange server while logged on as the user. (user is a local admin)
The windows says "loading profile", times out and says "the server is unavailable" with the options to "Retry", "Work Offline", or "Cancel"
Given, if I hit "Retry" it may work BUT it still has a looooong lag before Outlook comes up. Way too long, as in minutes. So this one user has this one problem that is dibilitating.
More random details:
-The user can access OWA no problem
-The user did get married a year ago and I had to change her name (shouldn't be a huge problem since this problem hasn't occured until I loaded Outlook 2010)
-I sometimes suspect any programs from Wave (Trust) Systems loaded on Dell PCS as historically these have caused huge problems. Lately, these programs seem to be more hidden so I wonder if that could have any effect.
-I have tried to add the Exchange server IP to the hosts file
-I have disabled IPV6 on ALL adapters and disabled wifi etc.
-I have gone into our DNS server to make sure there are no other logs for the PC's same IP addr in there.
-I verified all of the Exchange services are running
-I updated ALL of the Windows Updates current as of this morning
-I've disabled caching in the new Outlook profile
-the user used to have Outlook 2003 and was having problems accessing a conference room calendar for some reason. The user had all the correct permissions but when she went to view the calendar it would throw an error that she didn't have permissions.
Other people have suggested maybe it's Autodiscover, maybe the switch is having issues (but I have the laptop at my desk and that's on a different switch) Maybe the GC Server is having issues etc etc.