Some users report being unable to email another user.
I have a few users who are reporting that they are getting an undeliverable report indicating that the account can't be found when they try to email a specific user.
Most employees are able to email this user, but a small group of employees get an undeliverable message when they try.
I have had the effected users re-download the GAL into Outlook. But it made no difference.
I have attempted to trace the emails that failed to deliver, but they do not even appear in the originating mailboxes.
Everything I can see on the account in question shows that it should work, and I am unable to locate anything in any of the logs that even refers to AD account/mailbox in question.
I have included a couple of the undeliverable notices below so that you can see what I am seeing. Important information has been redacted of course. But all server and user account names are correct.
The e-mail address you entered couldn't be found. Please check the recipient's e-mail address and try to resend the message. If the problem continues, please contact your helpdesk.
Diagnostic information for administrators:
Generating server: SERVER.DOMAIN
IMCEAEX-_O=RES_OU=EXCHANGE
#550 5.1.1 RESOLVER.ADR.ExRecipNotFou
Original message headers:
Received: from ClientAccessServer.DOMAIN ([fe80::ec5f:cc84:15f4:ab6
SERVER.DOMAIN ([::1]) with mapi id 14.02.0347.000; Tue, 26 Nov 2013
08:50:52 -0700
Content-Type: application/ms-tnef; name="winmail.dat"
Content-Transfer-Encoding:
From: Sender <SENDER>
To: Problem Account <PROBLEM ACCOUNT>
Subject: test...take 3
Thread-Topic: test...take 3
Thread-Index: Ac7qv0WiPWW7/ZXNR9imivgd05
Date: Tue, 26 Nov 2013 08:50:51 -0700
Message-ID: <4C826453F775764AB2E8684B1
Accept-Language: en-US
Content-Language: en-US
X-MS-Has-Attach:
X-MS-TNEF-Correlator: <4C826453F775764AB2E8684B1
MIME-Version: 1.0
X-Originating-IP: [VALID IP]
The e-mail address you entered couldn't be found. Please check the recipient's e-mail address and try to resend the message. If the problem continues, please contact your helpdesk.
Diagnostic information for administrators:
Generating server: SERVER.DOMAIN
IMCEAEX-_O=RES_OU=EXCHANGE
#550 5.1.1 RESOLVER.ADR.ExRecipNotFou
Original message headers:
Received: from ClientAccessServer.DOMAIN ([fe80::ec5f:cc84:15f4:ab6
SERVER.DOMAIN ([::1]) with mapi id 14.02.0347.000; Tue, 26 Nov 2013
12:53:37 -0700
Content-Type: application/ms-tnef; name="winmail.dat"
Content-Transfer-Encoding:
From: Sender <SENDER>
To: Problem Account <PROBLEM ACCOUNT>
Subject: Test
Thread-Topic: Test
Thread-Index: Ac7q4TFAaAxLYN2RSK2kd37Vjc
Date: Tue, 26 Nov 2013 12:53:36 -0700
Message-ID: <C384066B6191664889BF96BEB
Accept-Language: en-US
Content-Language: en-US
X-MS-Has-Attach:
X-MS-TNEF-Correlator: <C384066B6191664889BF96BEB
MIME-Version: 1.0
X-Originating-IP: [VALID IP]
Most employees are able to email this user, but a small group of employees get an undeliverable message when they try.
I have had the effected users re-download the GAL into Outlook. But it made no difference.
I have attempted to trace the emails that failed to deliver, but they do not even appear in the originating mailboxes.
Everything I can see on the account in question shows that it should work, and I am unable to locate anything in any of the logs that even refers to AD account/mailbox in question.
I have included a couple of the undeliverable notices below so that you can see what I am seeing. Important information has been redacted of course. But all server and user account names are correct.
The e-mail address you entered couldn't be found. Please check the recipient's e-mail address and try to resend the message. If the problem continues, please contact your helpdesk.
Diagnostic information for administrators:
Generating server: SERVER.DOMAIN
IMCEAEX-_O=RES_OU=EXCHANGE
#550 5.1.1 RESOLVER.ADR.ExRecipNotFou
Original message headers:
Received: from ClientAccessServer.DOMAIN ([fe80::ec5f:cc84:15f4:ab6
SERVER.DOMAIN ([::1]) with mapi id 14.02.0347.000; Tue, 26 Nov 2013
08:50:52 -0700
Content-Type: application/ms-tnef; name="winmail.dat"
Content-Transfer-Encoding:
From: Sender <SENDER>
To: Problem Account <PROBLEM ACCOUNT>
Subject: test...take 3
Thread-Topic: test...take 3
Thread-Index: Ac7qv0WiPWW7/ZXNR9imivgd05
Date: Tue, 26 Nov 2013 08:50:51 -0700
Message-ID: <4C826453F775764AB2E8684B1
Accept-Language: en-US
Content-Language: en-US
X-MS-Has-Attach:
X-MS-TNEF-Correlator: <4C826453F775764AB2E8684B1
MIME-Version: 1.0
X-Originating-IP: [VALID IP]
The e-mail address you entered couldn't be found. Please check the recipient's e-mail address and try to resend the message. If the problem continues, please contact your helpdesk.
Diagnostic information for administrators:
Generating server: SERVER.DOMAIN
IMCEAEX-_O=RES_OU=EXCHANGE
#550 5.1.1 RESOLVER.ADR.ExRecipNotFou
Original message headers:
Received: from ClientAccessServer.DOMAIN ([fe80::ec5f:cc84:15f4:ab6
SERVER.DOMAIN ([::1]) with mapi id 14.02.0347.000; Tue, 26 Nov 2013
12:53:37 -0700
Content-Type: application/ms-tnef; name="winmail.dat"
Content-Transfer-Encoding:
From: Sender <SENDER>
To: Problem Account <PROBLEM ACCOUNT>
Subject: Test
Thread-Topic: Test
Thread-Index: Ac7q4TFAaAxLYN2RSK2kd37Vjc
Date: Tue, 26 Nov 2013 12:53:36 -0700
Message-ID: <C384066B6191664889BF96BEB
Accept-Language: en-US
Content-Language: en-US
X-MS-Has-Attach:
X-MS-TNEF-Correlator: <C384066B6191664889BF96BEB
MIME-Version: 1.0
X-Originating-IP: [VALID IP]
ASKER CERTIFIED SOLUTION
membership
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
Have one of the users with the problem send using OWA
You could provide more detail about the format of the problem account. Has the mailbox been moved, name changed?
This:
IMCEAEX-_O=RES_OU=EXCHANGE
#550 5.1.1 RESOLVER.ADR.ExRecipNotFou
Normally means either a typo or there is an old address in a cache somewhere.
This:
IMCEAEX-_O=RES_OU=EXCHANGE
#550 5.1.1 RESOLVER.ADR.ExRecipNotFou
Normally means either a typo or there is an old address in a cache somewhere.
Perhaps also download the WHOLE address book, not just the changes.
ASKER
They have downloaded the full address book, and that has not resolved the issue.
The name in the UD report is spelled correctly, and the account has not been moved anywhere since the 18th of last month. That being the last day that email from the users reporting the problem was successfully delivered to the user in question.
Examining the system logs from that time reveal nothing.
I have asked the users having the problem to try deleting the pre-cached name and try again from the GAL, but I have not heard back from them yet.
The name in the UD report is spelled correctly, and the account has not been moved anywhere since the 18th of last month. That being the last day that email from the users reporting the problem was successfully delivered to the user in question.
Examining the system logs from that time reveal nothing.
I have asked the users having the problem to try deleting the pre-cached name and try again from the GAL, but I have not heard back from them yet.
lets wait and see
ASKER
This was exactly the solution. Thank you.
Apologies for the delay in closing out this ticket, I am working with guys in the field and they can have spotty access.
Apologies for the delay in closing out this ticket, I am working with guys in the field and they can have spotty access.
ASKER