Solved

Windows update options grayed out in Computer Properties

Posted on 2013-12-04
4
1,643 Views
Last Modified: 2014-07-01
Can not change the windows update option by right clicking on My Computer the option is grayed out. Using Windows 8 R2 virtual server
0
Comment
Question by:Ron-mds
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 2
4 Comments
 
LVL 9

Accepted Solution

by:
BlueYonder earned 500 total points
ID: 39696885
check these three registry values and make sure they do not exist, or if they do, they are disabled (set to False):
HKLM\Software\Policies\Microsoft\Windows\WindowsUpdate - DisableWindowsUpdateAccess
HKCU\Software\Microsoft\Windows\CurrentVersion\Policies\Explorer - NoWindowsUpdate
HKCU\Software\Microsoft\Windows\CurrentVersion\Policies\WindowsUpdate - DisableWindowsUpdateAccess
If all three registry values are absent, then your problem is not policy-based; skip to the last paragraph.
If one of those values does exist then you've not identified the correct policy object, or have looked in the wrong places of the policy object for the settings to disable.
The first is in Computer Configuration\System\Internet Communication Management\Internet Communication Settings and is called Turn off access to all Windows Update features.
The second is in User Configuration\Administrative Templates\Start Menu and Taskbar and is called Remove links and access to Windows Update.
The third is in User Configuration\Administrative Templates\Windows Components\Windows Update and is called Remove access to use all Windows Update features.
If identifying the GPO with these settings is not easily done, then another option for troubleshooting purposes is to create a new OU where there are =NO= policies linked, and then you only need to troubleshoot the Default Domain Policy. Put ONE system in that OU to use as your test system. Do a GPUPDATE and see if the Default Domain Policy is the culprit. If not, then add one policy back, at a time, which can help to identify the policy that may be causing the issue.
If the registry values are not present, then as noted this is not a policy-based issue. From the server's Administrator account on the Windows Server 2008 system go to Control Panel | Windows Update | Change Settings. In Change Settings observe whether the option Allow all users to install updates on this computer option is checked or unchecked. If it unchecked, then you've likely identified your cause.
0
 

Author Comment

by:Ron-mds
ID: 39697276
The registry keys do not exist and Allow all users to install update is checked, however the option to change "install updates automatically" is still grayed out and cannot be changed
0
 

Author Comment

by:Ron-mds
ID: 39697308
This is a virtual windows 2008 R2 server, perhaps that changes how thing are done
0
 
LVL 13

Expert Comment

by:Santosh Gupta
ID: 39961301
run the RSOP.msc and see if some policy is applied.

if not then copy the registry setting for windows update from same os other system and merge it.
0

Featured Post

Technology Partners: We Want Your Opinion!

We value your feedback.

Take our survey and automatically be enter to win anyone of the following:
Yeti Cooler, Amazon eGift Card, and Movie eGift Card!

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

My purpose is to describe the basic concepts of virtual memory as implemented in a modern Windows-based operating system. I will also describe the problems inherent in older systems and how virtual memory solves them. The dark ages - before virtu…
In a hurry?.. scroll down to "HERE's HOW TO DO IT" Section. Greetings All, I was going to post this as question/solution, but its seems more appropriate as an article considering its length.  I felt it important to illucidate all the details c…
This video Micro Tutorial explains how to clone a hard drive using a commercial software product for Windows systems called Casper from Future Systems Solutions (FSS). Cloning makes an exact, complete copy of one hard disk drive (HDD) onto another d…
In this video, we discuss why the need for additional vertical screen space has become more important in recent years, namely, due to the transition in the marketplace of 4x3 computer screens to 16x9 and 16x10 screens (so-called widescreen format). …

635 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question