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Outlook Hyperlinks

Posted on 2013-12-04
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Last Modified: 2013-12-12
OS is Windows 7.   New install.

Outlook 2003....New Install

All updates/patches applied.

We have upgraded about 18 machines in the same manner.  One user, when he opens Outlook 2003 and tries to click on a link....  It opens his IE 9 Browser HOME PAGE.  It will not open the link's url.    

Any suggestions appreciated.
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Question by:bankwest
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6 Comments
 
LVL 98

Expert Comment

by:John Hurst
ID: 39697142
Outlook (Office) 2003 is not supported on Windows 7.

Go to the Outlook 2003 Trust Center and check the setting for attachments and security. You may have to allow links to be processed.

For later versions of Outlook (2007 forward) there is a Microsoft FixIt to fix links, but that does not apply (so far as I know) to Outlook 2003.

... Thinkpads_User
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LVL 98

Expert Comment

by:John Hurst
ID: 39697179
Outlook 2003 Security Options are under Outlook, Tools, Options, Security Tab. Trust Center came in later versions.  Look in Download Pictures.

Also, when you go there, you will see that that IE Security Zones may have to be altered as well.

... Thinkpads_User
0
 

Author Comment

by:bankwest
ID: 39699835
No luck with trying that.  

I did find a "work around" if you want to call it that.

if you "forward" the message into a message window and then use CTRL+left-click on the same hyperlink, the link works.

We are upgrading to Office 2012 in a couple months and this is only affecting one user so far.   So will limp along....

Thanks for the suggestions.
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LVL 98

Accepted Solution

by:
John Hurst earned 1500 total points
ID: 39699848
If it is only one user, try an Office Repair  (from the Help menu, I think, in Office 2003). See if Repair works.

I assume you mean Office 2013 above.

... Thinkpads_User
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Author Closing Comment

by:bankwest
ID: 39714043
Yes, I did mean Office 2013

Thanks...
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LVL 98

Expert Comment

by:John Hurst
ID: 39714048
@bankwest - Thanks and I was happy to help.

... Thinkpads_User
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