Solved

Exchange 2010 + Blackberry Calendar Sync

Posted on 2013-12-04
6
442 Views
Last Modified: 2013-12-25
We have recently upgraded our Exchange server to Exchange 2010. The Blackberry units can create a calendar event and have the event recorded in recipient's Outlook program. The recipient's BB does not update nor does the senders Outlook program. ActiveSync is turned on in the Exchange program. The Blackberry's connect to the Exchange server using the OWA access. https://webmail.acme.com/owa
The calendar sync is very important to the users.
0
Comment
Question by:Generator
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 3
  • 2
6 Comments
 
LVL 19

Expert Comment

by:Adam Farage
ID: 39697427
Are they using a BES to connect the blackberry or activesync?
What is the blackberry version, and model?
What is your exchange server version?

There are a lot of details missing here..
0
 
LVL 63

Accepted Solution

by:
Simon Butler (Sembee) earned 500 total points
ID: 39697946
Sounds like you are using BIS. That doesn't really work well with Exchange 2010, as it is using screen scraping methods.

Your best option would be to deploy a BES Express. This is free of charge from Blackberry and does not require any change in the device subscription. The Blackberry will then work exactly as designed.

Simon.
0
 

Author Comment

by:Generator
ID: 39707429
We are in the process of testing the BES Enterprise edition - will keep you informed.
0
Microsoft Certification Exam 74-409

Veeam® is happy to provide the Microsoft community with a study guide prepared by MVP and MCT, Orin Thomas. This guide will take you through each of the exam objectives, helping you to prepare for and pass the examination.

 

Author Comment

by:Generator
ID: 39733138
I used the BES Express and this seems to have resolved the calendar issue. However, the BBs now have two additional icons - Desktop and the users email address icon. The mail now comes in all three areas - Messages, Desktop, and E-mail address. I have hidden the two new icons but also noticed that the emails are coming in duplicate in the Messages one. What would have caused this?
0
 
LVL 63

Expert Comment

by:Simon Butler (Sembee)
ID: 39733337
Did you remove the old account before adding the Blackberry to the BES? If not then you should have done.

Simon.
0
 

Author Comment

by:Generator
ID: 39739627
I implemented the BES Express and setup each individual user with an activation password. Once that was completed I setup each phone with the users email address and the activation password and this seemed to work very well. The duplicate account was then removed from the BIS setup. Thank you.
0

Featured Post

Microsoft Certification Exam 74-409

Veeam® is happy to provide the Microsoft community with a study guide prepared by MVP and MCT, Orin Thomas. This guide will take you through each of the exam objectives, helping you to prepare for and pass the examination.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

Title # Comments Views Activity
EXCH2013 DB 3 9
Exchange Cross-Forest Migation 6 31
Outlook 2013 Email Autocomplete List Broken / Not Loading 5 49
Exchange 2016 CU5 upgrade stuck 9 62
Is your Office 365 signature not working the way you want it to? Are signature updates taking up too much of your time? Let's run through the most common problems that an IT administrator can encounter when dealing with Office 365 email signatures.
This article lists the top 5 free OST to PST Converter Tools. These tools save a lot of time for users when they want to convert OST to PST after their exchange server is no longer available or some other critical issue with exchange server or impor…
CodeTwo Sync for iCloud (http://www.codetwo.com/sync-for-icloud?sts=6554) automatically synchronizes your Outlook 2016, 2013, 2010 or 2007 folders with iCloud folders available via iCloud Control Panel. This lets you automatically sync them with…
This video shows how to quickly and easily add an email signature for all users on Exchange 2016. The resulting signature is applied on a server level by Exchange Online. The email signature template has been downloaded from: www.mail-signatures…

756 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question