Still celebrating National IT Professionals Day with 3 months of free Premium Membership. Use Code ITDAY17

x
?
Solved

Exchange 2010 + Blackberry Calendar Sync

Posted on 2013-12-04
6
Medium Priority
?
466 Views
Last Modified: 2013-12-25
We have recently upgraded our Exchange server to Exchange 2010. The Blackberry units can create a calendar event and have the event recorded in recipient's Outlook program. The recipient's BB does not update nor does the senders Outlook program. ActiveSync is turned on in the Exchange program. The Blackberry's connect to the Exchange server using the OWA access. https://webmail.acme.com/owa
The calendar sync is very important to the users.
0
Comment
Question by:Generator
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 3
  • 2
6 Comments
 
LVL 19

Expert Comment

by:Adam Farage
ID: 39697427
Are they using a BES to connect the blackberry or activesync?
What is the blackberry version, and model?
What is your exchange server version?

There are a lot of details missing here..
0
 
LVL 63

Accepted Solution

by:
Simon Butler (Sembee) earned 2000 total points
ID: 39697946
Sounds like you are using BIS. That doesn't really work well with Exchange 2010, as it is using screen scraping methods.

Your best option would be to deploy a BES Express. This is free of charge from Blackberry and does not require any change in the device subscription. The Blackberry will then work exactly as designed.

Simon.
0
 

Author Comment

by:Generator
ID: 39707429
We are in the process of testing the BES Enterprise edition - will keep you informed.
0
Concerto's Cloud Advisory Services

Want to avoid the missteps to gaining all the benefits of the cloud? Learn more about the different assessment options from our Cloud Advisory team.

 

Author Comment

by:Generator
ID: 39733138
I used the BES Express and this seems to have resolved the calendar issue. However, the BBs now have two additional icons - Desktop and the users email address icon. The mail now comes in all three areas - Messages, Desktop, and E-mail address. I have hidden the two new icons but also noticed that the emails are coming in duplicate in the Messages one. What would have caused this?
0
 
LVL 63

Expert Comment

by:Simon Butler (Sembee)
ID: 39733337
Did you remove the old account before adding the Blackberry to the BES? If not then you should have done.

Simon.
0
 

Author Comment

by:Generator
ID: 39739627
I implemented the BES Express and setup each individual user with an activation password. Once that was completed I setup each phone with the users email address and the activation password and this seemed to work very well. The duplicate account was then removed from the BIS setup. Thank you.
0

Featured Post

Free Tool: Port Scanner

Check which ports are open to the outside world. Helps make sure that your firewall rules are working as intended.

One of a set of tools we are providing to everyone as a way of saying thank you for being a part of the community.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Outlook for dependable use in a very small business   This article is about using the Outlook application (part of Microsoft Office) in a very small business, or for homeowners where dependability and reliability are critical requirements. This …
Check out this step-by-step guide for using the newly updated Experts Exchange mobile app—released on May 30.
In this video we show how to create an email address policy in Exchange 2013. We show this process by using the Exchange Admin Center. Log into Exchange Admin Center.:  First we need to log into the Exchange Admin Center. Navigate to the Mail Flow…
In this video we show how to create a mailbox database in Exchange 2013. We show this process by using the Exchange Admin Center. Log into Exchange Admin Center.: First we need to log into the Exchange Admin Center. Navigate to the Servers >> Data…
Suggested Courses

721 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question