Want to win a PS4? Go Premium and enter to win our High-Tech Treats giveaway. Enter to Win

x
?
Solved

Quickbooks Point of Sale Loses Connection to Quickbooks Enterprise

Posted on 2013-12-04
9
Medium Priority
?
1,026 Views
Last Modified: 2013-12-15
QB POS loses connection to QB Financial. Restarting the QBPOS Database Manager v9 service will restore the connection.
0
Comment
Question by:BullfrogSoftware
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 5
  • 4
9 Comments
 
LVL 98

Expert Comment

by:John Hurst
ID: 39698590
Database Manager V9 is pretty old. Did you upgrade QuickBooks without upgrading the Database Manager?  

Get your QB CD, go to the server, uninstall the Server Manager, install the new one from the CD and scan for the company file again.

.... Thinkpads_User
0
 
LVL 1

Author Comment

by:BullfrogSoftware
ID: 39698595
These guys are on POS version 9.0 ... linking with QB Financial Enterprise 14.0 ... would an upgrade of the POS Database Manager still apply?
0
 
LVL 98

Expert Comment

by:John Hurst
ID: 39698618
I am not entirely certain, but generally, the Server Manager is backward compatible but not forward compatible.

So then, so long as you have the install files for both server managers, try the newer one on the server. I think QB Enterprise V14 may not work well with the older server manager and that may be why you are having connection problems.

Make sure also you are using mapped drives and not browsing for the QB Company file.

.... Thinkpads_User
0
Nothing ever in the clear!

This technical paper will help you implement VMware’s VM encryption as well as implement Veeam encryption which together will achieve the nothing ever in the clear goal. If a bad guy steals VMs, backups or traffic they get nothing.

 
LVL 1

Author Comment

by:BullfrogSoftware
ID: 39698624
Where can I acquire server manager updates online?
0
 
LVL 98

Expert Comment

by:John Hurst
ID: 39698639
When you download QuickBooks, or when Intuit sends you the DVD, the Server Manager is on that DVD or in that file. Go to the Server, run the QB setup and before you get too far, select the option that says something like "server install, no license required". It is normally the bottom option and does NOT install the QB client, only the Server Manager.

.... Thinkpads_User
0
 
LVL 1

Author Comment

by:BullfrogSoftware
ID: 39698659
And this is the POS DB Manager that we are referring to?
0
 
LVL 98

Accepted Solution

by:
John Hurst earned 1500 total points
ID: 39698679
I would be inclined to use the QB Enterprise V2014 disk and server manager. I have not used POS much and when I did the versions were the same. So in this case, I would be inclined to use the newer version of Server manager. It should work for both. But make sure you have both install files (DVD's or download files).

... Thinkpads_User
0
 
LVL 1

Author Comment

by:BullfrogSoftware
ID: 39720354
The problem really boils down to the version of POS being too old to be successfully syncing with the newest version of Quickbooks financial.
0
 
LVL 98

Expert Comment

by:John Hurst
ID: 39720358
@BullfrogSoftware - Thanks for the update, and I was happy to help.

... Thinkpads_User
0

Featured Post

Free learning courses: Active Directory Deep Dive

Get a firm grasp on your IT environment when you learn Active Directory best practices with Veeam! Watch all, or choose any amount, of this three-part webinar series to improve your skills. From the basics to virtualization and backup, we got you covered.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

In this blog post, we’ll look at how ClickHouse performs in a general analytical workload using the star schema benchmark test.
Lotus Notes has been used since a very long time as an e-mail client and is very popular because of it's unmatched security. In this article we are going to learn about  RRV Bucket corruption and understand various methods to Fix "RRV Bucket Corrupt…
In this video, Percona Solution Engineer Dimitri Vanoverbeke discusses why you want to use at least three nodes in a database cluster. To discuss how Percona Consulting can help with your design and architecture needs for your database and infras…
This lesson discusses how to use a Mainform + Subforms in Microsoft Access to find and enter data for payments on orders. The sample data comes from a custom shop that builds and sells movable storage structures that are delivered to your property. …
Suggested Courses

618 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question