Solved

Quickbooks Point of Sale Loses Connection to Quickbooks Enterprise

Posted on 2013-12-04
9
1,003 Views
Last Modified: 2013-12-15
QB POS loses connection to QB Financial. Restarting the QBPOS Database Manager v9 service will restore the connection.
0
Comment
Question by:BullfrogSoftware
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 5
  • 4
9 Comments
 
LVL 94

Expert Comment

by:John Hurst
ID: 39698590
Database Manager V9 is pretty old. Did you upgrade QuickBooks without upgrading the Database Manager?  

Get your QB CD, go to the server, uninstall the Server Manager, install the new one from the CD and scan for the company file again.

.... Thinkpads_User
0
 
LVL 1

Author Comment

by:BullfrogSoftware
ID: 39698595
These guys are on POS version 9.0 ... linking with QB Financial Enterprise 14.0 ... would an upgrade of the POS Database Manager still apply?
0
 
LVL 94

Expert Comment

by:John Hurst
ID: 39698618
I am not entirely certain, but generally, the Server Manager is backward compatible but not forward compatible.

So then, so long as you have the install files for both server managers, try the newer one on the server. I think QB Enterprise V14 may not work well with the older server manager and that may be why you are having connection problems.

Make sure also you are using mapped drives and not browsing for the QB Company file.

.... Thinkpads_User
0
Independent Software Vendors: We Want Your Opinion

We value your feedback.

Take our survey and automatically be enter to win anyone of the following:
Yeti Cooler, Amazon eGift Card, and Movie eGift Card!

 
LVL 1

Author Comment

by:BullfrogSoftware
ID: 39698624
Where can I acquire server manager updates online?
0
 
LVL 94

Expert Comment

by:John Hurst
ID: 39698639
When you download QuickBooks, or when Intuit sends you the DVD, the Server Manager is on that DVD or in that file. Go to the Server, run the QB setup and before you get too far, select the option that says something like "server install, no license required". It is normally the bottom option and does NOT install the QB client, only the Server Manager.

.... Thinkpads_User
0
 
LVL 1

Author Comment

by:BullfrogSoftware
ID: 39698659
And this is the POS DB Manager that we are referring to?
0
 
LVL 94

Accepted Solution

by:
John Hurst earned 500 total points
ID: 39698679
I would be inclined to use the QB Enterprise V2014 disk and server manager. I have not used POS much and when I did the versions were the same. So in this case, I would be inclined to use the newer version of Server manager. It should work for both. But make sure you have both install files (DVD's or download files).

... Thinkpads_User
0
 
LVL 1

Author Comment

by:BullfrogSoftware
ID: 39720354
The problem really boils down to the version of POS being too old to be successfully syncing with the newest version of Quickbooks financial.
0
 
LVL 94

Expert Comment

by:John Hurst
ID: 39720358
@BullfrogSoftware - Thanks for the update, and I was happy to help.

... Thinkpads_User
0

Featured Post

Technology Partners: We Want Your Opinion!

We value your feedback.

Take our survey and automatically be enter to win anyone of the following:
Yeti Cooler, Amazon eGift Card, and Movie eGift Card!

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

This article describes some very basic things about SQL Server filegroups.
When table data gets too large to manage or queries take too long to execute the solution is often to buy bigger hardware or assign more CPUs and memory resources to the machine to solve the problem. However, the best, cheapest and most effective so…
Video by: Steve
Using examples as well as descriptions, step through each of the common simple join types, explaining differences in syntax, differences in expected outputs and showing how the queries run along with the actual outputs based upon a simple set of dem…
Polish reports in Access so they look terrific. Take yourself to another level. Equations, Back Color, Alternate Back Color. Write easy VBA Code. Tighten space to use less pages. Launch report from a menu, considering criteria only when it is filled…

749 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question