WiFi mobile internet router does not get internet

I bought this generic wifi mobile router and tried using it with my existing data sim but it does not connect internet.

I have accessed the router settings page and set it to identify the 3G provider auto but did not work.
also called up my ISP and got the APN and access number too still does not work.

The seller does not have support - and asks me to send it back and offers a refund. It will take ages to send it back to China and I want to see if I can get it to work

Thanks for any help.
indikadAsked:
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Darr247Connect With a Mentor Commented:
If you have a SIM card it's probably GSM... so are you telling it to dial *98 or *99 ?
(those are the only 2 numbers I'm aware of for GSM; CDMA uses #777.)
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btanConnect With a Mentor Exec ConsultantCommented:
I do have such challenges too and normally I checked for latest firmware upgrade on that model, use existing provider profile in thr router and change the apn accordingly. Sometimes I access the web admin page of router and reboot it and use it's diagnostic tool for check. There should be an online support email to send in issue instead for advice. Maybe good if you can share the brand and model
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indikadAuthor Commented:
I will need to check the brand name later on -  its a generic brand from China and they haven't yet sent me a url to the manufacturer. Probably a a good idea if I read the instructions again to see if there is a url ( need double magnifying glasses for that ).

and yes I am using *99 as directed to me by my ISP ( also tried *98) to no avail.
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SteveCommented:
do you have anything else you can try the SIM in to confirm it still works?
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indikadAuthor Commented:
Thanks all for the help
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