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Editing Citrix universal print driver preferences do not apply when printing - XenApp 6.5

Posted on 2013-12-04
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Last Modified: 2013-12-14
we have deployed Citrix universal print server & clients etc. Users launch their published apps and desktop and the printers deploy correctly with the Citrix universal Drivers.

Users can also print with default preferences without issue.

However if a user tries to edit one of the preferences (eg change from Black & White to colour, or change to print both sides), the selection change stays, but when the job is sent, it still prints out with the default settings (eg if user picks colour, it still prints in B&W).

Native drivers print in colour fine, but would like to utilise the Citrix universal printing to optimise the network traffic etc.

Any ideas?

Our hosts are all Server 2008 R2 (includes xenapp hosts & print server).
The 70 odd print devices are all 4 different Lexmark devices and all are installed on the print server with Lexmark Universal V2 drivers. The UP Server is installed on the print server, the UP client is installed on the hosts and the deployment is managed via Citrix Policies.
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Question by:Howzatt
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Author Comment

by:Howzatt
ID: 39697462
Forgot to add, the XA hosts all have Rollup pack 2 installed.
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Expert Comment

by:Casey Herman
ID: 39698535
In your citrix policies where you added the printers. If you are adding them as session printers-

go to that policy ICA->printing->session printers->highlight the printer you want to change->click settings->basic tab->check the Overide color box->select black and white

as an example.

-Casey
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Accepted Solution

by:
Howzatt earned 0 total points
ID: 39707858
I found the issue.
It was the Lexmark Universal Print Driver.

I accidently downloaded the Lexmark UPD V2 XL rather than just the Lexmark UPD V2.

As soon as I changed the driver on the print server, all preferences now apply correctly.
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Author Closing Comment

by:Howzatt
ID: 39718584
I hate using my own answers, but this is so others can find the correct answer.
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