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Thin clients not using HDX flash client rendering in XenApp 6.5

Posted on 2013-12-04
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Our new XA65 farm is setup to utilise HDX client flash rending. This works perfect on all of the domain joined devices. However I am unable to get this working on our thin client devices. Our thin clients aren't joined to the domain. They just come fresh out of the box with the receiver installed ready to use. This was all great on our OLD XA5 farm. however the HDX rending in XA65 something we didn't need in XA5.

We have installed/upgrade the appropriate components on the client so they are identical to what is on a domain device. Lets ignore the server configs, we know they are setup correctly and working.

Each client has the following components installed:
Receiver Enterprise 3.4
Flash (equal to or lesser version than what's installed on the host as required).
Flash HDX plugin

This is all I need to make the HDX client rending work normally. However it does not on the thin clients. Only thing I can put it down to is that they are not on the domain and not able to receive the appropriate registry settings perhaps?

When the client tries to view a flash page, the server generates an event log stating

"The client does not support HDX MediaStream for Flash.  Server-side Flash rendering will be used if available"

Pretty generic error for anything HDX related.
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Question by:Howzatt
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8 Comments
 
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by:Casey Herman
Casey Herman earned 2000 total points
ID: 39698521
What model clients are you using?
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Author Comment

by:Howzatt
ID: 39699929
HP T610
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LVL 10

Assisted Solution

by:Casey Herman
Casey Herman earned 2000 total points
ID: 39700822
Are you running Smart client or Thinpro as the OS?
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Author Comment

by:Howzatt
ID: 39705530
Its Win 7 Embedded
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by:
Casey Herman earned 2000 total points
ID: 39708416
Looks like there is a hotfix for it.

http://support.citrix.com/article/CTX136338

-Casey
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Author Comment

by:Howzatt
ID: 39723404
I don't suppose you know where I can download it without having to ask Citrix to send me the link?
I called them and they wont help me because we purchased through a reseller. Our Reseller doesn't know anything about it.
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Author Comment

by:Howzatt
ID: 39767358
This issue was caused from an issue with Adobe Flash. After Updating to Flash 11.9, broke HDX client rendering. We have sourced the cumulative update 2 for receiver 3.4 which has resolved the issue.
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