troubleshooting Question

Thin clients not using HDX flash client rendering in XenApp 6.5

Avatar of Howzatt
Howzatt asked on
CitrixWindows Server 2008
7 Comments3 Solutions1893 ViewsLast Modified:
Our new XA65 farm is setup to utilise HDX client flash rending. This works perfect on all of the domain joined devices. However I am unable to get this working on our thin client devices. Our thin clients aren't joined to the domain. They just come fresh out of the box with the receiver installed ready to use. This was all great on our OLD XA5 farm. however the HDX rending in XA65 something we didn't need in XA5.

We have installed/upgrade the appropriate components on the client so they are identical to what is on a domain device. Lets ignore the server configs, we know they are setup correctly and working.

Each client has the following components installed:
Receiver Enterprise 3.4
Flash (equal to or lesser version than what's installed on the host as required).
Flash HDX plugin

This is all I need to make the HDX client rending work normally. However it does not on the thin clients. Only thing I can put it down to is that they are not on the domain and not able to receive the appropriate registry settings perhaps?

When the client tries to view a flash page, the server generates an event log stating

"The client does not support HDX MediaStream for Flash.  Server-side Flash rendering will be used if available"

Pretty generic error for anything HDX related.
Casey Herman
Citrix Engineer

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