We help IT Professionals succeed at work.

Firefox - Browser - Hijacking

sunil1982
sunil1982 asked
on
1,104 Views
Last Modified: 2013-12-13
Hi All,

Whenever I start my firefox browser , it comes up with a website as mentionedc below instead of the home page "www.google.com"

" sa.hao123.com/?tn=bbl_pay_hp_01_hao123_sa&babsrc=NT_ss&mntrId=2ED500FF7067614B "

It seems, it is known problem across many countries. There are many solutions , most of them complicated. Kindly provide me simple method to remove this.

Additionally , whenever I am opening any new page , the same appears again and also "CLASSIC RUMMY" opens in addition.

I have attached the screenshots for your reference.
FrefoxProblem-Browser-Hijack-3-V.jpg
FrefoxProblem-Browser-Hijack-2-H.jpg
FrefoxProblem-Browser-Hijack-2-H.jpg
FrefoxProblem-Browser-Hijack-1-C.jpg
Comment
Watch Question

This one is on us!
(Get your first solution completely free - no credit card required)
UNLOCK SOLUTION

Author

Commented:
Can I use this free to remove the mentioned trouble, I can see hao123 is in the list.
Dave BaldwinFixer of Problems
CERTIFIED EXPERT
Most Valuable Expert 2014
Commented:
This one is on us!
(Get your first solution completely free - no credit card required)
UNLOCK SOLUTION
Sure, you can.

Author

Commented:
@ DaveBaldwin,

McAfee works well for me to scan any USB drives & my pc to protect from virus. But I am not sure whether it ca work against such adwares. I am not an expert in this, So thatswhy I am visiting this site to get help from experts such as yourself. :-))
Dave BaldwinFixer of Problems
CERTIFIED EXPERT
Most Valuable Expert 2014

Commented:
McAfee may not be so good against malware.  Many anti-virus products don't detect things that you install, even if you didn't mean to.  I frequently have to clean up client's computers where they clicked on something they shouldn't have that installed malware.  They almost always have an anti-virus program running that I installed for them.

After un-installing unwanted programs, Malwarebytes is my next option.  It seems to pick up a lot of the programs and registry entries left behind by these programs.

Author

Commented:
hkchris provided the best and easy solution which resolved the issue quickly.

Gain unlimited access to on-demand training courses with an Experts Exchange subscription.

Get Access
Why Experts Exchange?

Experts Exchange always has the answer, or at the least points me in the correct direction! It is like having another employee that is extremely experienced.

Jim Murphy
Programmer at Smart IT Solutions

When asked, what has been your best career decision?

Deciding to stick with EE.

Mohamed Asif
Technical Department Head

Being involved with EE helped me to grow personally and professionally.

Carl Webster
CTP, Sr Infrastructure Consultant
Empower Your Career
Did You Know?

We've partnered with two important charities to provide clean water and computer science education to those who need it most. READ MORE

Ask ANY Question

Connect with Certified Experts to gain insight and support on specific technology challenges including:

  • Troubleshooting
  • Research
  • Professional Opinions
Unlock the solution to this question.
Join our community and discover your potential

Experts Exchange is the only place where you can interact directly with leading experts in the technology field. Become a member today and access the collective knowledge of thousands of technology experts.

*This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

OR

Please enter a first name

Please enter a last name

8+ characters (letters, numbers, and a symbol)

By clicking, you agree to the Terms of Use and Privacy Policy.