Solved

HP Laptop Recovery Partition Got Formatted by Mistake, how to recover and activate?

Posted on 2013-12-05
10
876 Views
Last Modified: 2013-12-20
Dear All,
 
I got a HP pavilion  Sleek book 15-b002ee (without CD drive) ,  By mistake I formatted and deleted the Hard disk drive,  with recovery OS , …..while installing a copy of     windows 8 professional , now  it shows that  “my version of windows is not genuine and  I need to activate the same “ …..   but as you know it came with a genuine copy of windows 8 installed…I guess it was windows 8 home /premium …..and current installed version of windows 8  is professional or some other version …can you please let me know from where I can , get a image or download of windows 8  for this HP…so that I can create a USB boot able disk and reinstall the windows 8, and activate it since it came with windows 8 pre-installed .  …I called the service desk for HP  and they agreed to do it if I may give them 100 dollars ..That also I have to wait three days…which will make my clients go mad….service providers are also not ready to give me Media (CD/DVD)  with correct image of OS for this HP machine … Kindly help.
0
Comment
Question by:FiruIT
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
10 Comments
 
LVL 33

Expert Comment

by:PowerEdgeTech
ID: 39698908
You need to use HP installation media (which cannot be downloaded).  Push back at HP, speak with a manager ... $100 is too steep.  Companies have historically charged only $20 for media.
0
 

Author Comment

by:FiruIT
ID: 39710716
no way ......manger is demanding at least  50 $  ...is there  any way that  i can solve the issue by myself...?  also additionally ....i went to one of my friend and made a , restore USB  from his windows 8 ..Laptop  but that  USB also didn't worked out in my laptop.....please    guide me with a solution ...!!
0
 
LVL 88

Expert Comment

by:rindi
ID: 39729996
If you made the recovery DVD's like you should have when you got the PC, you can use those to restore the system to the factory defaults. If not, you must order the DVD's from HP. HP's link below explains how you order them. It may be different from country to country though:

http://h10025.www1.hp.com/ewfrf/wc/document?docname=bph07143&cc=us&dlc=en&lang=en&lc=en&product=5368370
0
Easy, flexible multimedia distribution & control

Coming soon!  Ideal for large-scale A/V applications, ATEN's VM3200 Modular Matrix Switch is an all-in-one solution that simplifies video wall integration. Easily customize display layouts to see what you want, how you want it in 4k.

 
LVL 39

Accepted Solution

by:
Philip Elder earned 365 total points
ID: 39729997
Have another identical unit out there?

If yes, then arrange to have a couple of hours of time on that unit.

Bring a new 16GB, and a 32GB just-in-case, flash drive with you.

Run the "create a recovery disk" process and choose USB Flash for your image destination.

The process is slow, so be patient.

Once done, re-image your now flattened machine with the factory defaults including the option to recreate the recovery partition.

Philip
0
 
LVL 33

Expert Comment

by:PowerEdgeTech
ID: 39730003
OEM Windows 8 is keyed to pull the OEM key from the BIOS for activation - Retail media cannot do this.  You will need HP media (or buy your own media/license - around $100).
0
 
LVL 49

Expert Comment

by:dbrunton
ID: 39730062
You need the media to do the reinstallation or let HP do it.

You can't identify which version of Windows you had on so downloading anything is guesswork and a waste of time.  Trying to fix what is there is also a waste of time, you've made two attempts with different versions and overwritten what was there.  You've got no Restore partition and you've made no Restore media.

So I'll repeat:  Either buy the media or let HP fix it.
0
 
LVL 43

Expert Comment

by:Davis McCarn
ID: 39730554
If you tell HP that you can't launch the Windows 8 refresh procedure and the unit is still in warranty, they will often ship you the DVD(s) for free.
0
 
LVL 30

Expert Comment

by:Marc Z
ID: 39731483
Wait. You were installing windows 8 professional.  Since it was a fully licensed paid for copy,  why can't you simply authenticate it,  which is what it is telling you.
Once it is authenticated,  you can create a backup image.
0
 

Author Comment

by:FiruIT
ID: 39733309
it worked also , the answer of DavisMcCarn  is also correct.
0

Featured Post

On Demand Webinar: Networking for the Cloud Era

Did you know SD-WANs can improve network connectivity? Check out this webinar to learn how an SD-WAN simplified, one-click tool can help you migrate and manage data in the cloud.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

If you use NetMotion Mobility on your PC and plan to upgrade to Windows 10, it may not work unless you take these steps.
Lithium-ion batteries area cornerstone of today's portable electronic devices, and even though they are relied upon heavily, their chemistry and origin are not of common knowledge. This article is about a device on which every smartphone, laptop, an…
This video Micro Tutorial explains how to clone a hard drive using a commercial software product for Windows systems called Casper from Future Systems Solutions (FSS). Cloning makes an exact, complete copy of one hard disk drive (HDD) onto another d…
Windows 8 comes with a dramatically different user interface known as Metro. Notably missing from the new interface is a Start button and Start Menu. Many users do not like it, much preferring the interface of earlier versions — Windows 7, Windows X…

696 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question