Solved

Messages in Outlook 2010 get stuck in outbox occasionally

Posted on 2013-12-05
4
638 Views
Last Modified: 2014-03-18
Hi,

I am having a re-occurring issue with one of our clients' outlook 2010. Every few weeks or so she will send messages and they will que up in her outbox and get stuck there. if you try and open the messages, outlook freezes up and the only way to stop it is to end the process. This then loses the messages that she sent completely. I have tried re-creating the profile, disabling add-ons and also adding it to the anti-virus exclusions. Does anyone have any suggestions on this issue as its quite important. Her mailbox quota is 7Gb and she has used 4GB. I think its a

Thanks

Charlie
0
Comment
Question by:erudit
  • 2
4 Comments
 
LVL 50

Accepted Solution

by:
jcimarron earned 500 total points
Comment Utility
0
 

Author Comment

by:erudit
Comment Utility
Hi Jcimarron,

I have given this ago, however the issue has occurred yet again this morning.

Any other ideas?

Regards
0
 
LVL 50

Expert Comment

by:jcimarron
Comment Utility
erudite--
Is Exchange involved?  Is a Norton Security app installed?

Is email being sent immediately upon being written or a bunch allowed to build up before sending?  There is a choice in the Outlook options screen called “Send Immediately when connected” and the option is on by default.

Is there any pattern to what emails get stuck?  Attachments?  Using Word?  etc.

Other ideas
http://blogs.office.com/b/microsoft-outlook/archive/2012/07/06/how-fix-email-stuck-in-outbox-in-outlook-.aspx
0

Featured Post

How to run any project with ease

Manage projects of all sizes how you want. Great for personal to-do lists, project milestones, team priorities and launch plans.
- Combine task lists, docs, spreadsheets, and chat in one
- View and edit from mobile/offline
- Cut down on emails

Join & Write a Comment

Set OWA language and time zone in Exchange for individuals, all users or per database.
Outlook Free & Paid Tools
Learn how to create and modify your own paragraph styles in Microsoft Word. This can be helpful when wanting to make consistently referenced styles throughout a document or template.
This Experts Exchange video Micro Tutorial shows how to tell Microsoft Office that a word is NOT spelled correctly. Microsoft Office has a built-in, main dictionary that is shared by Office apps, including Excel, Outlook, PowerPoint, and Word. When …

744 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

10 Experts available now in Live!

Get 1:1 Help Now