Solved

Messages in Outlook 2010 get stuck in outbox occasionally

Posted on 2013-12-05
4
645 Views
Last Modified: 2014-03-18
Hi,

I am having a re-occurring issue with one of our clients' outlook 2010. Every few weeks or so she will send messages and they will que up in her outbox and get stuck there. if you try and open the messages, outlook freezes up and the only way to stop it is to end the process. This then loses the messages that she sent completely. I have tried re-creating the profile, disabling add-ons and also adding it to the anti-virus exclusions. Does anyone have any suggestions on this issue as its quite important. Her mailbox quota is 7Gb and she has used 4GB. I think its a

Thanks

Charlie
0
Comment
Question by:erudit
  • 2
4 Comments
 
LVL 50

Accepted Solution

by:
jcimarron earned 500 total points
ID: 39699788
0
 

Author Comment

by:erudit
ID: 39713733
Hi Jcimarron,

I have given this ago, however the issue has occurred yet again this morning.

Any other ideas?

Regards
0
 
LVL 50

Expert Comment

by:jcimarron
ID: 39714570
erudite--
Is Exchange involved?  Is a Norton Security app installed?

Is email being sent immediately upon being written or a bunch allowed to build up before sending?  There is a choice in the Outlook options screen called “Send Immediately when connected” and the option is on by default.

Is there any pattern to what emails get stuck?  Attachments?  Using Word?  etc.

Other ideas
http://blogs.office.com/b/microsoft-outlook/archive/2012/07/06/how-fix-email-stuck-in-outbox-in-outlook-.aspx
0

Featured Post

What is SQL Server and how does it work?

The purpose of this paper is to provide you background on SQL Server. It’s your self-study guide for learning fundamentals. It includes both the history of SQL and its technical basics. Concepts and definitions will form the solid foundation of your future DBA expertise.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

Title # Comments Views Activity
Email Headers 5 57
Blocking Read Receipt and Delivery Receipt request 3 21
Outlook 2010 not responding 14 44
Outlook 2010 no longer printing emails 2 28
If you don't know how to downgrade, my instructions below should be helpful.
This article lists the top 5 free OST to PST Converter Tools. These tools save a lot of time for users when they want to convert OST to PST after their exchange server is no longer available or some other critical issue with exchange server or impor…
The viewer will learn how to simulate a series of coin tosses with the rand() function and learn how to make these “tosses” depend on a predetermined probability. Flipping Coins in Excel: Enter =RAND() into cell A2: Recalculate the random variable…
This video shows how to remove a single email address from the Outlook 2010 Auto Suggestion memory. NOTE: For Outlook 2016 and 2013 perform the exact same steps. Open a new email: Click the New email button in Outlook. Start typing the address: …

770 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question