Solved

HP Printer Laser jet p1005

Posted on 2013-12-05
5
590 Views
Last Modified: 2013-12-10
Hi experts,

I have friends who have a laptop with Windows 8, and a printer « HP Printer Laser jet p1005 ».

The problem is that they have bought the laptop in February this year, and the printer worked fine.

But since 2 monthes, the printer doesn’t work. They have tried to repair, uninstall & re-install it, without success.

I have checked : when I launch the installation cd, all seems to process fine, the printer appears in the devices panel. But when the install process ask me to connect & turn on the printer, nothing happens ; the process is frozen.
Although the printer appears on the list, it is unusable.

I have try with another cable, without success.

I have also try to install it on another laptop (Windows XP) and it works fine.

On the HP website and on other pages (forum, etc.), all say that it is compatible with Windows 8.

I have also try to install the last up-to-date pilot. Nothing new.

Please help, any idea would be appreciated, I have already pulling off half my hair :-)

Thanks.

Adam1h
0
Comment
Question by:adam1h
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 3
  • 2
5 Comments
 

Author Comment

by:adam1h
ID: 39697895
I just found this : http://support.microsoft.com/mats/printing_problems

I will give it a try.
0
 
LVL 96

Accepted Solution

by:
Experienced Member earned 500 total points
ID: 39698156
Uninstall the printer again. Then in the Devices and Printers window, click on any other printer to bring up the sub menu. Go to the Print Server Properties tab and then to the Drivers tab.

Find the P1005 driver and remove it (delete it).

Now shut the computer down, restart it and try installing the printer again.

.... Thinkpads_User
0
 

Author Comment

by:adam1h
ID: 39705657
Thanks thinkpads,

As it’s not my laptop, I will only be able to try it this evening.

I’ll tell you the result of your solution.
0
 

Author Closing Comment

by:adam1h
ID: 39708388
Thanks a lot for your help, I would never think to this option :-)
0
 
LVL 96

Expert Comment

by:Experienced Member
ID: 39708426
@adam1h - Thank you and I was happy to help you get the printer working.

... Thinkpads_User
0

Featured Post

On Demand Webinar: Networking for the Cloud Era

Did you know SD-WANs can improve network connectivity? Check out this webinar to learn how an SD-WAN simplified, one-click tool can help you migrate and manage data in the cloud.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

AutoHotkey is an excellent, free, open source programming/scripting language for Windows. It started out as a keyboard/mouse macros product, but has expanded into a robust language. This article provides an introduction to it, with links to addition…
Ever wondered why Windows 8 and 10 don't seem to accept your GPO-based software deployment while Windows 7 does? Read on.
Windows 8 comes with a dramatically different user interface known as Metro. Notably missing from the new interface is a Start button and Start Menu. Many users do not like it, much preferring the interface of earlier versions — Windows 7, Windows X…
Windows 8 came with a dramatically different user interface known as Metro. Notably missing from that interface was a Start button and Start Menu. Microsoft responded to negative user feedback of the Metro interface, bringing back the Start button a…

624 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question