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Outlook 2003 send a partial email

Posted on 2013-12-05
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Last Modified: 2013-12-23
We've got a user who has sent two emails that have only part of the message sent. Before sending one of these emails, she carefully checked it for spelling and grammar error. Everything was okay and she sent the email. Later, she checked the sent items and saw the email that was sent only contained part of the email. It's as if the email was sent was sent from an earlier version, of the email and hadn't updated. No one else has had this problem.

User is using Outlook 2003, which is fully updated.
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Question by:swan_solutions
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Expert Comment

by:jerseysam
ID: 39698437
Usually this is to do with the formatting of the mail that is being sent. HTML usually.

Maybe there is something in those emails that formatting does not like?

http://www.experts-exchange.com/Software/Server_Software/Email_Servers/Exchange/Q_27226404.html
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Author Comment

by:swan_solutions
ID: 39705840
The email are being sent as HTML, but there are just text email with default formatting. The user sees that the email is okay when sending it, however Like I said, after checking the in Sent item folder, there is half an email missing like its saved partially.

I have a crude working theory, but I have nothing to back this up, yet. The email generated by the user is automatically saved to the server at some point whilst the user is editing the email. The user completes the email and hits send. However I think that the automatically saved email is send instead. The reason why I suspect its an auto saved and not a manually saved email is because the user is not saving the email. This would point to synchronisation issues, but I can't see any evidence of this.
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Accepted Solution

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swan_solutions earned 0 total points
ID: 39726364
We've removed the Installation Office 2013 and Outlook 2003. Installed a spare license for Office 2010 (it was assigned for another user in the future) and for the last 48 hours it has been sending all emails okay.

There maybe a conflict or issue between Office 2013 and Outlook 2003, but we could not see any evidence of this
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Author Closing Comment

by:swan_solutions
ID: 39735671
We been working on the problem for sometime and this was the only think that has worked for the client.
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