Solved

IIS 8 Problems

Posted on 2013-12-05
11
309 Views
Last Modified: 2013-12-05
We are experiencing an issue where some people can connect to our ssl website and some cant I would like some guidance on troubleshooting this issue
0
Comment
Question by:akuss
  • 6
  • 5
11 Comments
 
LVL 34

Expert Comment

by:Paul MacDonald
ID: 39698478
What error is returned from those who cannot connect?  

Is everyone using the same URL?  Are you positive?

Are the problem users inside or outside your network?

Is there a non-SSL portion of your web site the problem users can access?

Who issued your SSL certificate?  Have you updated it to 2048-bit?
0
 

Author Comment

by:akuss
ID: 39698510
the website is https://client.deltadocument.com

yes everyone is using same url

inside network it works fine outside the network it works within our isp's network but clients on the west coast cannot connect some can

There is no portion of website that is non-SSL

godaddy issued certificate and has been updated to 2048
0
 
LVL 34

Expert Comment

by:Paul MacDonald
ID: 39698544
Do the West Coast clients connect to the same server as those on your ISP?

Do the West Coast clients not resolve the URL?  Or do they get an indication that the SSL certificate is bad?  Some other sort of error?

FWIW, I remoted into a machine in Hawaii and was able to access the SSL site.
0
Are your AD admin tools letting you down?

Managing Active Directory can get complicated.  Often, the native tools for managing AD are just not up to the task.  The largest Active Directory installations in the world have relied on one tool to manage their day-to-day administration tasks: Hyena. Start your trial today.

 

Author Comment

by:akuss
ID: 39698637
this seems to be compatibility issue I just booted the old web server and clients are able to access is there a way to make IIS 8 backward compatible?
0
 
LVL 34

Expert Comment

by:Paul MacDonald
ID: 39698651
The server won't be the problem.

Is is possible the newer server/site was configured to block traffic from certain IPs?  As I noted, I can get in from either coast.  

I don't know how wide-spread your problem is, or how aggregated the problem users are, so it's difficult for me to be constructive.  Also, you've still not indicated what error these users receive, which might go a long way toward identifying the issue.
0
 

Author Comment

by:akuss
ID: 39698665
our clients keep getting message error page cannot be displayed they are running older browsers and operating systems they page doesn't even come up for them
0
 
LVL 34

Expert Comment

by:Paul MacDonald
ID: 39698681
Can these clients ping the web server?  That is, can they resolve the IP address from the host name?  It's not impossible this is a DNS issue.  Do they get a different error if they try to connect to https://50.240.97.74/ ?

Are all your clients running older browsers?  If they're old enough, they may not accept the newer certificate.   (this is not a likely scenario, but...)
0
 

Author Comment

by:akuss
ID: 39698722
https://50.240.97.74 is not working for them either same thing they are running IE 8 on windows xp proxy server
0
 
LVL 34

Accepted Solution

by:
Paul MacDonald earned 500 total points
ID: 39698768
I don't know what "they are running IE 8 on windows xp proxy server" means.  Are they in a terminal server environment?

You noted that when the old web server was brought online these clients could connect to it.  Does it use the same public IP address as the new web server?
0
 

Author Comment

by:akuss
ID: 39698792
no different one we narrowed down issue to isp dns routing issue
0
 
LVL 34

Expert Comment

by:Paul MacDonald
ID: 39698800
Okay, I guess you're steered in the right direction now.  Let me know if I can be of any further assistance.
0

Featured Post

Free learning courses: Active Directory Deep Dive

Get a firm grasp on your IT environment when you learn Active Directory best practices with Veeam! Watch all, or choose any amount, of this three-part webinar series to improve your skills. From the basics to virtualization and backup, we got you covered.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

What to do when Windows Update is not working correctly? What tools can I use to detect the cause of the malfunction problem? What does this numeric error code mean? These and other questions that you have been asking in the past are answered here (…
You might have come across a situation when you have Exchange 2013 server in two different sites (Production and DR). After adding the Database copy in ECP console it displays Database copy status unknown for the DR exchange server. Issue is strange…
In this Micro Tutorial viewers will learn how they can get their files copied out from their unbootable system without need to use recovery services. As an example non-bootable Windows 2012R2 installation is used which has boot problems.
This tutorial will walk an individual through the process of configuring basic necessities in order to use the 2010 version of Data Protection Manager. These include storage, agents, and protection jobs. Launch Data Protection Manager from the deskt…

809 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question