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IIS 8 Problems

Posted on 2013-12-05
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Last Modified: 2013-12-05
We are experiencing an issue where some people can connect to our ssl website and some cant I would like some guidance on troubleshooting this issue
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Question by:akuss
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by:Paul MacDonald
ID: 39698478
What error is returned from those who cannot connect?  

Is everyone using the same URL?  Are you positive?

Are the problem users inside or outside your network?

Is there a non-SSL portion of your web site the problem users can access?

Who issued your SSL certificate?  Have you updated it to 2048-bit?
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Author Comment

by:akuss
ID: 39698510
the website is https://client.deltadocument.com

yes everyone is using same url

inside network it works fine outside the network it works within our isp's network but clients on the west coast cannot connect some can

There is no portion of website that is non-SSL

godaddy issued certificate and has been updated to 2048
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Expert Comment

by:Paul MacDonald
ID: 39698544
Do the West Coast clients connect to the same server as those on your ISP?

Do the West Coast clients not resolve the URL?  Or do they get an indication that the SSL certificate is bad?  Some other sort of error?

FWIW, I remoted into a machine in Hawaii and was able to access the SSL site.
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Author Comment

by:akuss
ID: 39698637
this seems to be compatibility issue I just booted the old web server and clients are able to access is there a way to make IIS 8 backward compatible?
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by:Paul MacDonald
ID: 39698651
The server won't be the problem.

Is is possible the newer server/site was configured to block traffic from certain IPs?  As I noted, I can get in from either coast.  

I don't know how wide-spread your problem is, or how aggregated the problem users are, so it's difficult for me to be constructive.  Also, you've still not indicated what error these users receive, which might go a long way toward identifying the issue.
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Author Comment

by:akuss
ID: 39698665
our clients keep getting message error page cannot be displayed they are running older browsers and operating systems they page doesn't even come up for them
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Expert Comment

by:Paul MacDonald
ID: 39698681
Can these clients ping the web server?  That is, can they resolve the IP address from the host name?  It's not impossible this is a DNS issue.  Do they get a different error if they try to connect to https://50.240.97.74/ ?

Are all your clients running older browsers?  If they're old enough, they may not accept the newer certificate.   (this is not a likely scenario, but...)
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Author Comment

by:akuss
ID: 39698722
https://50.240.97.74 is not working for them either same thing they are running IE 8 on windows xp proxy server
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Paul MacDonald earned 500 total points
ID: 39698768
I don't know what "they are running IE 8 on windows xp proxy server" means.  Are they in a terminal server environment?

You noted that when the old web server was brought online these clients could connect to it.  Does it use the same public IP address as the new web server?
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Author Comment

by:akuss
ID: 39698792
no different one we narrowed down issue to isp dns routing issue
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Expert Comment

by:Paul MacDonald
ID: 39698800
Okay, I guess you're steered in the right direction now.  Let me know if I can be of any further assistance.
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