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akuss

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IIS 8 Problems

We are experiencing an issue where some people can connect to our ssl website and some cant I would like some guidance on troubleshooting this issue
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Paul MacDonald
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What error is returned from those who cannot connect?  

Is everyone using the same URL?  Are you positive?

Are the problem users inside or outside your network?

Is there a non-SSL portion of your web site the problem users can access?

Who issued your SSL certificate?  Have you updated it to 2048-bit?
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akuss

ASKER

the website is https://client.deltadocument.com

yes everyone is using same url

inside network it works fine outside the network it works within our isp's network but clients on the west coast cannot connect some can

There is no portion of website that is non-SSL

godaddy issued certificate and has been updated to 2048
Do the West Coast clients connect to the same server as those on your ISP?

Do the West Coast clients not resolve the URL?  Or do they get an indication that the SSL certificate is bad?  Some other sort of error?

FWIW, I remoted into a machine in Hawaii and was able to access the SSL site.
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ASKER

this seems to be compatibility issue I just booted the old web server and clients are able to access is there a way to make IIS 8 backward compatible?
The server won't be the problem.

Is is possible the newer server/site was configured to block traffic from certain IPs?  As I noted, I can get in from either coast.  

I don't know how wide-spread your problem is, or how aggregated the problem users are, so it's difficult for me to be constructive.  Also, you've still not indicated what error these users receive, which might go a long way toward identifying the issue.
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ASKER

our clients keep getting message error page cannot be displayed they are running older browsers and operating systems they page doesn't even come up for them
Can these clients ping the web server?  That is, can they resolve the IP address from the host name?  It's not impossible this is a DNS issue.  Do they get a different error if they try to connect to https://50.240.97.74/ ?

Are all your clients running older browsers?  If they're old enough, they may not accept the newer certificate.   (this is not a likely scenario, but...)
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ASKER

https://50.240.97.74 is not working for them either same thing they are running IE 8 on windows xp proxy server
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Paul MacDonald
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no different one we narrowed down issue to isp dns routing issue
Okay, I guess you're steered in the right direction now.  Let me know if I can be of any further assistance.