Exchange 2007: Stop Exchange from overwriting PAL display name with GAL display name

In Exchange we have a contact with an email address of  This has a display name of "Global Name".

We have a user who has created a contact with the same email address ( but with a different display name of "Local Name".

The problem we are seeing is when they send to the address, they use their local contacts so it is displayed as "Local Name (".  Yet when the email is received, it is displayed as "Global Name (".  

This display name change has caused some confusion and I am wondering if it is possible to make it so the local contacts display name is always shown.
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Jamie McKillopConnect With a Mentor IT ManagerCommented:

No, this is not possible. Exchange is always going to resolve it to the display name in the GAL. You would have to change the display name on the AD object for it to appear differently.

mega_adminAuthor Commented:
Yeah, that's what I thought.  But better to get someone to verify it.


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