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computer keeps crashing with blue screens

Posted on 2013-12-05
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Last Modified: 2013-12-07
hi experts,

 my hp computer that is running windows 7 keeps crashing. Can you look at the minidump files attached and let me know if you can see what is causing the blue screens?
minidump120513-15109-01.dmp
minidump120513-15406-01.dmp
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Question by:frankbustos
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4 Comments
 
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Expert Comment

by:Experienced Member
ID: 39698843
The first dump says HAL and NTOSKRNL. That suggests an operating system corruption.

Can you run CHKDSK to see if it finds bad files or disk problems. Run by itself (no /F parameter) first to see what it finds.

... Thinkpads_User
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Accepted Solution

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nobus earned 500 total points
ID: 39700343
15109 says : PFN_LIST_CORRUPT (4e)  - -  IMAGE_NAME:  memory_corruption and PROCESS_NAME:  smss.exe
15406 : IRQL_NOT_LESS_OR_EQUAL (a)

since both are different, i suspect bad ram
run memtest86+ from www.memtest.org, or from the UBCD :
http://www.ultimatebootcd.com/download.html
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Author Closing Comment

by:frankbustos
ID: 39702501
it was bad ram
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LVL 92

Expert Comment

by:nobus
ID: 39702782
tx for feedback
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