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Need some advice (help) with printing in citrix

Im running xenapp 6.0 on 2008 R2 server with 2008 R2 Print server. I just did this upgrade and we are having a issue with some Canon printer/scanner/copier/fax devices. The printer has the ability to print to a store (mailbox) instead of directly to a tray, but in the new citrix environment instead of bringing up the normal printer preferences (like it does outside of citrix) it brings up a citrix version of the printer preferences and printing to a store (mailbox) is not an option. With our 4.0 presentation environment this was not an issue. Is there anything I can do so I can get the preferences to display in a citrix session like they do outside of citrix so a user can print to the store(mailbox)?
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bankadmin
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bankadmin
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Sekar ChinnakannuStaff EngineerCommented:
check you citrix policy and make sure all the settings are configured correctly.
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Casey HermanCitrix EngineerCommented:
Certain printing situations need the actual driver installed.  Even if you have it installed in this case it sounds like it is using the citrix UPD driver and you have a case where you actually need the Canon driver.  

So for this particular printer you will need to modify/create a policy that does not allow this printer to use the UPD and use the installed driver.

In these cases what I do is install the driver and replicate it to the other servers.

-Casey
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