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windows server stuck on updates

Needed to reboot my win 2008 r2 server today and now it is installing update 1 of 7 and it has been doing this for the last 4 hours.  I can see activity and it shows three white dots moving across the page but nothing happens.  All users can still connect to the system. (this is sql accounting system server)  Cannot do remote desktop to the server.  This is also a VM.  I access it through vmsphere client.  That is how I rebooted it.  Do you think the VM crashed?  Looks like I am going to have to hard reboot the server.  What are the chances that this is going to crash my system?  Is there a way since I have some connectivity to the system (users can see the accounting system) that I could install a disaster recovery software or do some sort of backup before I hard boot?
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mkramer777
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mkramer777
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mkramer777Author Commented:
Came back in the morning and it does not say installing updates anymore.  Late last night I noticed that the win update service was saying "stopping"  I believe that is what was holding everything up.  Anyway, here is the problem.  Now it is saying shutting down for the last hour and a half.  Before I was worried about powering off the locked up server when it was saying installing updates.  Now do you think that it would be ok to power off the machine if it is saying shutting down?  Are there any system files still being updated at the shutting down stage?
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davorinCommented:
Thats why I hate installing  updates at system shutdown. You don't know which update is causing the problems.
At system shut down the system files are not being updated anymore, but with powering off the server you can not know what will happen. Maybe file system corruption, maybe some file corruption,... Thanks god I never had problems with forcefully shutting down the server, when I had no other option.
You said you can't do the remote desktop connection to the server. Have you tried to connect to server using computer management console? Maybe you will be able to see event viewer or state of services.
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