Solved

problems with enterprise activation

Posted on 2013-12-06
3
333 Views
Last Modified: 2013-12-10
we have a user that recently changed BB device
we ran the enterprise activation and all seemed to work well; user stated that it sat at 98% completion of synchronization for over an hour
he cancelled the sync
phone works but is missing several address book entries, he gets new updates but is missing address book data
we tried to re-run enterprise activation and received an error about address book and address book options not completing properly
need help on getting the phone completely synchronized again
do we need to wipe phone or is there a way to complete without wipe
all help is greatly appreciated
delebute
0
Comment
Question by:David Elebute
  • 2
3 Comments
 
LVL 20

Accepted Solution

by:
Iain MacMillan earned 500 total points
ID: 39706382
had this a few times (a while ago), don't re-run the activation, or you will have duplicate calendar and contact entries.

Instead, turn off wireless sync in the contact screen (option menu).  then use the Desktop Manager (if v7.0 OS or less) and dock the handset to the users system and manually run the Contact sync from the D/Manager app to copy what they have in Outlook over to the handset.

Once the contact numbers tally, re-enable wireless contact sync.  If you have OS 10.0, you will need to use the new BB Link application, and I am not sure what the steps would be (we migrated to Android platform earlier this year).

http://uk.blackberry.com/software/desktop/desktop-pc.html
0
 

Author Closing Comment

by:David Elebute
ID: 39707019
thank you  IainNIX

that worked!
your help is much appreciated
delebute
0
 
LVL 20

Expert Comment

by:Iain MacMillan
ID: 39708590
glad to help.
0

Featured Post

Microsoft Certification Exam 74-409

Veeam® is happy to provide the Microsoft community with a study guide prepared by MVP and MCT, Orin Thomas. This guide will take you through each of the exam objectives, helping you to prepare for and pass the examination.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

If you are anything like me, you install many apps on your phone and have your life on it, sometimes literally.  When I bought my current phone, a Samsung Galaxy S5 from Verizon, they were only selling the versions with 16 GB internal.  I didn't rea…
For Sennheiser, comfort, quality and security are high priority areas. This paper addresses the security of Bluetooth technology and the supplementary security that Sennheiser’s Contact Center and Office (CC&O) headsets provide.  
This Micro Tutorial will give you a basic overview how to record your screen with Microsoft Expression Encoder. This program is still free and open for the public to download. This will be demonstrated using Microsoft Expression Encoder 4.
This video shows how to use Hyena, from SystemTools Software, to bulk import 100 user accounts from an external text file. View in 1080p for best video quality.

772 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question