?
Solved

problems with enterprise activation

Posted on 2013-12-06
3
Medium Priority
?
369 Views
Last Modified: 2013-12-10
we have a user that recently changed BB device
we ran the enterprise activation and all seemed to work well; user stated that it sat at 98% completion of synchronization for over an hour
he cancelled the sync
phone works but is missing several address book entries, he gets new updates but is missing address book data
we tried to re-run enterprise activation and received an error about address book and address book options not completing properly
need help on getting the phone completely synchronized again
do we need to wipe phone or is there a way to complete without wipe
all help is greatly appreciated
delebute
0
Comment
Question by:David Elebute
  • 2
3 Comments
 
LVL 20

Accepted Solution

by:
Iain MacMillan earned 2000 total points
ID: 39706382
had this a few times (a while ago), don't re-run the activation, or you will have duplicate calendar and contact entries.

Instead, turn off wireless sync in the contact screen (option menu).  then use the Desktop Manager (if v7.0 OS or less) and dock the handset to the users system and manually run the Contact sync from the D/Manager app to copy what they have in Outlook over to the handset.

Once the contact numbers tally, re-enable wireless contact sync.  If you have OS 10.0, you will need to use the new BB Link application, and I am not sure what the steps would be (we migrated to Android platform earlier this year).

http://uk.blackberry.com/software/desktop/desktop-pc.html
0
 

Author Closing Comment

by:David Elebute
ID: 39707019
thank you  IainNIX

that worked!
your help is much appreciated
delebute
0
 
LVL 20

Expert Comment

by:Iain MacMillan
ID: 39708590
glad to help.
0

Featured Post

VIDEO: THE CONCERTO CLOUD FOR HEALTHCARE

Modern healthcare requires a modern cloud. View this brief video to understand how the Concerto Cloud for Healthcare can help your organization.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Are you looking to clear some space on your phone for the latest iOS 8 update? Did you switch to Spotify so you no longer need to keep music native on your phone? Run out of space for taking photos while in the middle of vacation? Sometimes the quic…
Working settings for French ISP Orange "Prêt à Surfer" SIM cards for data connections only. Can't be found anywhere else !
Enter Foreign and Special Characters Enter characters you can't find on a keyboard using its ASCII code ... and learn how to make a handy reference for yourself using Excel ~ Use these codes in any Windows application! ... whether it is a Micr…
SQL Database Recovery Software repairs the MDF & NDF Files, corrupted due to hardware related issues or software related errors. Provides preview of recovered database objects and allows saving in either MSSQL, CSV, HTML or XLS format. Ensures recov…
Suggested Courses

621 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question