Network Store Interface Service (nsi) is makes PC hanging on OS restart for 5 minutes
Hi.
For last 2-3 monthes my PC is hanging for exactly 5 minutes on every OS restart.
Using msconfig I discovered that hanging disapear if I turn off the "Network Store Interface Service" service.
But when "Network Store Interface Service" service is Off then PC does not have access to network.
Could you please advice - what further actions I could take to resolve this problem?
How to find out what could be wrong win NSI service and fix it?
Computer: Win 7 Ultimate x64, Core i5-4570, 4Gb RAM.
Thank you in advance,
Dmitry.
For last 2-3 monthes my PC is hanging for exactly 5 minutes on every OS restart.
Using msconfig I discovered that hanging disapear if I turn off the "Network Store Interface Service" service.
But when "Network Store Interface Service" service is Off then PC does not have access to network.
Could you please advice - what further actions I could take to resolve this problem?
How to find out what could be wrong win NSI service and fix it?
Computer: Win 7 Ultimate x64, Core i5-4570, 4Gb RAM.
Thank you in advance,
Dmitry.
Lionel MM
What type of network are you on? Go to a command prompt and type ipconfig /all and post the results please. Also please type sc query nsi and post those results--thank you.
ASKER
Here it is:
Windows IP Configuration
Host Name . . . . . . . . . . . . : UAPCDMTR-WI7
Primary Dns Suffix . . . . . . . : bda.corp.local
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : dev.corp.local
bda.corp.local
tech.manu.com
corp.local
manu.com
phx.bda.com
i2.com
dom1.redpra.com
redpra.com
perflabrps.dom2.redpra.com
devlabrps.dom2.redpra.com
dom2.redpra.com
res.redpra.com
vpn.redpra.com
vpn.corp.local
escalate.com
gers.com
vortexconnect.com
omegaoptimisation.com
redpralabs.net
corp.bluecube.net
hostedbyrads.net
tecresdom.redpralabs.net
hosted.local
stk.redpra.com
Ethernet adapter ¿¿¿¿¿¿¿ ¿¿¿¿¿¿¿¿¿¿¿ Bluetooth 2:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : ¿¿¿¿¿¿¿¿¿¿ Bluetooth (¿¿¿¿¿¿ ¿¿¿¿) #2
Physical Address. . . . . . . . . : xx-xx-xx-xx-E5-8A
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Ethernet adapter ¿¿¿¿¿¿¿¿¿¿¿ ¿¿ ¿¿¿¿¿¿¿¿¿ ¿¿¿¿:
Connection-specific DNS Suffix . : DOM1
Description . . . . . . . . . . . : Killer e2200 PCI-E Gigabit Ethernet Controller (NDIS 6.20)
Physical Address. . . . . . . . . : xx-xx-xx-xx-A8-57
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::e8a3:fac8:c000:dff5%36(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.171.12(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : 7 ¿¿¿¿¿¿¿ 2013 ¿. 17:11:27
Lease Expires . . . . . . . . . . : 14 ¿¿¿¿¿¿¿ 2013 ¿. 17:11:28
Default Gateway . . . . . . . . . : 192.168.171.222
DHCP Server . . . . . . . . . . . : 192.168.171.222
DHCPv6 IAID . . . . . . . . . . . : 802438526
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-18-0A-3A-E9-90-E6-BA-68-E7-82
DNS Servers . . . . . . . . . . . : 192.168.171.222
NetBIOS over Tcpip. . . . . . . . : Enabled
Wireless LAN adapter ¿¿¿¿¿¿¿¿¿¿¿¿ ¿¿¿¿¿¿¿ ¿¿¿¿¿¿¿¿¿¿:
Connection-specific DNS Suffix . : DOM1
Description . . . . . . . . . . . : Intel(R) Centrino(R) Wireless-N 2230
Physical Address. . . . . . . . . : xx-xx-xx-xx-E5-86
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::b061:66cd:ca1f:55b9%33(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.171.17(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : 7 ¿¿¿¿¿¿¿ 2013 ¿. 17:18:09
Lease Expires . . . . . . . . . . : 14 ¿¿¿¿¿¿¿ 2013 ¿. 17:18:09
Default Gateway . . . . . . . . . : 192.168.171.222
DHCP Server . . . . . . . . . . . : 192.168.171.222
DHCPv6 IAID . . . . . . . . . . . : 660630630
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-18-0A-3A-E9-90-E6-BA-68-E7-82
DNS Servers . . . . . . . . . . . : 192.168.171.222
NetBIOS over Tcpip. . . . . . . . : Enabled
Ethernet adapter VMware Network Adapter VMnet1:
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : VMware Virtual Ethernet Adapter for VMnet1
Physical Address. . . . . . . . . : xx-xx-xx-xx-00-01
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::f95b:6170:441c:334e%17(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.11.1(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . :
DHCPv6 IAID . . . . . . . . . . . : 671109206
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-18-0A-3A-E9-90-E6-BA-68-E7-82
DNS Servers . . . . . . . . . . . : fec0:0:0:ffff::1%1
fec0:0:0:ffff::2%1
fec0:0:0:ffff::3%1
NetBIOS over Tcpip. . . . . . . . : Enabled
Ethernet adapter VMware Network Adapter VMnet8:
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : VMware Virtual Ethernet Adapter for VMnet8
Physical Address. . . . . . . . . : xx-xx-xx-xx-00-08
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::eca7:c3d0:61e3:2a86%18(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.18.1(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . :
DHCPv6 IAID . . . . . . . . . . . : 687886424
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-18-0A-3A-E9-90-E6-BA-68-E7-82
DNS Servers . . . . . . . . . . . : fec0:0:0:ffff::1%1
fec0:0:0:ffff::2%1
fec0:0:0:ffff::3%1
NetBIOS over Tcpip. . . . . . . . : Enabled
Tunnel adapter isatap.dom1.redpra.com stk.redpra.com:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : ¿¿¿¿¿¿¿ Microsoft ISATAP
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Tunnel adapter ¿¿¿¿¿¿¿¿¿¿¿ ¿¿ ¿¿¿¿¿¿¿¿¿ ¿¿¿¿* 12:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Tunnel adapter isatap.{F9AE4DEB-7857-4C3A-99DE-F39797D15713}:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : ¿¿¿¿¿¿¿ Microsoft ISATAP #4
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Tunnel adapter isatap.DOM1:
Connection-specific DNS Suffix . : DOM1
Description . . . . . . . . . . . : ¿¿¿¿¿¿¿ Microsoft ISATAP #5
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::5efe:192.168.171.102%15(Preferred)
Link-local IPv6 Address . . . . . : fe80::5efe:192.168.171.107%15(Preferred)
Default Gateway . . . . . . . . . :
DNS Servers . . . . . . . . . . . : 192.168.171.222
NetBIOS over Tcpip. . . . . . . . : Disabled
Tunnel adapter isatap.{4E794E4F-7346-4B70-B5CC-29AF79B2DA7C}:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : ¿¿¿¿¿¿¿ Microsoft ISATAP #6
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : YesSOLUTION
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I would be more concerned about the DNS search order. It sounds like you PC is searching for the DNS to logon to the domain (to pass the username and password to) but is taking a long time to find it so the order of the DNS's matter. Thus my suggestion to verify your network connection settings--it seems it is DHCP--try static and stipulate your domain's domain controller as your primary DNS and see if that resolves the issue.
ASKER
I'm always login to my PC when domain is offline, because I'm working from home.
To connect domain I need to turn On the Cisco VPN (which is only possible to do after login; there is no way to turn on VPN before login).
So, even if OS will try to search for domain to login it will not find it - for sure.
About DHCP - it is ok to use DHCP, because IP address is assigned by router (D-Link DIR-320). And IP address is linked to MAC, so it will always assign the same address.
I do not want to change it to static IP, because DHCP is more convenient in my case.
Btw, you asked "sc query nsi", here it is:
To connect domain I need to turn On the Cisco VPN (which is only possible to do after login; there is no way to turn on VPN before login).
So, even if OS will try to search for domain to login it will not find it - for sure.
About DHCP - it is ok to use DHCP, because IP address is assigned by router (D-Link DIR-320). And IP address is linked to MAC, so it will always assign the same address.
I do not want to change it to static IP, because DHCP is more convenient in my case.
Btw, you asked "sc query nsi", here it is:
D:\> sc query nsi
SERVICE_NAME: nsi
TYPE : 20 WIN32_SHARE_PROCESS
STATE : 4 RUNNING
(STOPPABLE, NOT_PAUSABLE, IGNORES_SHUTDOWN)
WIN32_EXIT_CODE : 0 (0x0)
SERVICE_EXIT_CODE : 0 (0x0)
CHECKPOINT : 0x0
WAIT_HINT : 0x0
I was talking about the server having s attic IP not your PC where DHCP is common practice--no problems with that. So when you did the ipconfig /all you did it after you were connected via VPN. Please do an ipconfig /all before you connect because the problem has to do with the slow PC on reboots.
ASKER
Slow PC?! No, for sure this is not slow PC!
Core i5-4570, 8Gb RAM, Intel Z87 chipset.
Next thing - I did ipconfig /all before I connected via VPN (not after!).
Just for a case I'm showing below the ipconfig /all after VPN is connected:
Note: VPN connection described as "Cisco Systems VPN Adapter for 64-bit Windows".
Wifi and bluetooth I turned off, so they are not shown in this case.
Core i5-4570, 8Gb RAM, Intel Z87 chipset.
Next thing - I did ipconfig /all before I connected via VPN (not after!).
Just for a case I'm showing below the ipconfig /all after VPN is connected:
Windows IP Configuration
Host Name . . . . . . . . . . . . : UAPCDMTR-WI7
Primary Dns Suffix . . . . . . . : bda.corp.local
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : dev.corp.local
bda.corp.local
corp.local
phx.bda.com
dom1.redpra.com
redpra.com
perflabrps.dom2.redpra.com
devlabrps.dom2.redpra.com
dom2.redpra.com
res.redpra.com
vpn.redpra.com
vpn.corp.local
tecresdom.redpralabs.net
hosted.local
stk.redpra.com
Ethernet adapter ¿¿¿¿¿¿¿¿¿¿¿ ¿¿ ¿¿¿¿¿¿¿¿¿ ¿¿¿¿:
Connection-specific DNS Suffix . : DOM1
Description . . . . . . . . . . . : Killer e2200 PCI-E Gigabit Ethernet Controller (NDIS 6.20)
Physical Address. . . . . . . . . : xx-xx-xx-xx-A8-57
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::e8a3:fac8:c000:dff5%36(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.171.12(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : 13 ¿¿¿¿¿¿¿ 2013 ¿. 10:59:50
Lease Expires . . . . . . . . . . : 20 ¿¿¿¿¿¿¿ 2013 ¿. 10:59:49
Default Gateway . . . . . . . . . : 192.168.171.222
DHCP Server . . . . . . . . . . . : 192.168.171.222
DHCPv6 IAID . . . . . . . . . . . : 802438526
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-18-0A-3A-E9-90-E6-BA-68-E7-82
DNS Servers . . . . . . . . . . . : 192.168.171.222
NetBIOS over Tcpip. . . . . . . . : Enabled
Ethernet adapter ¿¿¿¿¿¿¿¿¿¿¿ ¿¿ ¿¿¿¿¿¿¿¿¿ ¿¿¿¿ 4:
Connection-specific DNS Suffix . : bda.corp.local
Description . . . . . . . . . . . : Cisco Systems VPN Adapter for 64-bit Windows
Physical Address. . . . . . . . . : 00-05-9A-3C-78-00
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::d4fd:1fe1:7653:c11c%22(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.190.41(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : 192.168.190.1
DHCPv6 IAID . . . . . . . . . . . : 469763361
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-18-0A-3A-E9-90-E6-BA-68-E7-82
DNS Servers . . . . . . . . . . . : 10.150.1.33
10.150.1.13
Primary WINS Server . . . . . . . : 10.150.1.32
Secondary WINS Server . . . . . . : 10.150.1.31
NetBIOS over Tcpip. . . . . . . . : Enabled
Ethernet adapter VMware Network Adapter VMnet8:
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : VMware Virtual Ethernet Adapter for VMnet8
Physical Address. . . . . . . . . : xx-xx-xx-xx-00-08
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::eca7:c3d0:61e3:2a86%18(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.18.1(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . :
DHCPv6 IAID . . . . . . . . . . . : 687886424
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-18-0A-3A-E9-90-E6-BA-68-E7-82
DNS Servers . . . . . . . . . . . : fec0:0:0:ffff::1%1
fec0:0:0:ffff::2%1
fec0:0:0:ffff::3%1
NetBIOS over Tcpip. . . . . . . . : Enabled
Tunnel adapter isatap.dom1.redpra.com stk.redpra.com:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : ¿¿¿¿¿¿¿ Microsoft ISATAP
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Tunnel adapter ¿¿¿¿¿¿¿¿¿¿¿ ¿¿ ¿¿¿¿¿¿¿¿¿ ¿¿¿¿* 12:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Tunnel adapter isatap.bda.corp.local:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . : bda.corp.local
Description . . . . . . . . . . . : ¿¿¿¿¿¿¿ Microsoft ISATAP #4
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Tunnel adapter isatap.DOM1:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : ¿¿¿¿¿¿¿ Microsoft ISATAP #5
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Tunnel adapter isatap.{F9AE4DEB-7857-4C3A-99DE-F39797D15713}:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : ¿¿¿¿¿¿¿ Microsoft ISATAP #6
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : YesNote: VPN connection described as "Cisco Systems VPN Adapter for 64-bit Windows".
Wifi and bluetooth I turned off, so they are not shown in this case.
I did not mean to say slow PC, I said slow on reboots (slow PC on reboots)
ASKER
Problem finally solved. Good hint. Thanks.