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Network Store Interface Service (nsi) is makes PC hanging on OS restart for 5 minutes

Posted on 2013-12-06
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1,373 Views
Last Modified: 2013-12-23
Hi.

For last 2-3 monthes my PC is hanging for exactly 5 minutes on every OS restart.

Using msconfig I discovered that hanging disapear if I turn off the "Network Store Interface Service" service.
But when "Network Store Interface Service" service is Off then PC does not have access to network.

Could you please advice - what further actions I could take to resolve this problem?
How to find out what could be wrong win NSI service and fix it?

Computer: Win 7 Ultimate x64, Core i5-4570, 4Gb RAM.

Thank you in advance,
Dmitry.
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Question by:Dmitry_Bond
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10 Comments
 
LVL 25

Expert Comment

by:Lionel MM
ID: 39703005
What type of network are you on? Go to a command prompt and type ipconfig /all and post the results please. Also please type sc query nsi and post those results--thank you.
0
 

Author Comment

by:Dmitry_Bond
ID: 39703678
Here it is:
Windows IP Configuration

   Host Name . . . . . . . . . . . . : UAPCDMTR-WI7
   Primary Dns Suffix  . . . . . . . : bda.corp.local
   Node Type . . . . . . . . . . . . : Hybrid
   IP Routing Enabled. . . . . . . . : No
   WINS Proxy Enabled. . . . . . . . : No
   DNS Suffix Search List. . . . . . : dev.corp.local
                                       bda.corp.local
                                       tech.manu.com
                                       corp.local
                                       manu.com
                                       phx.bda.com
                                       i2.com
                                       dom1.redpra.com
                                       redpra.com
                                       perflabrps.dom2.redpra.com
                                       devlabrps.dom2.redpra.com
                                       dom2.redpra.com
                                       res.redpra.com
                                       vpn.redpra.com
                                       vpn.corp.local
                                       escalate.com
                                       gers.com
                                       vortexconnect.com
                                       omegaoptimisation.com
                                       redpralabs.net
                                       corp.bluecube.net
                                       hostedbyrads.net
                                       tecresdom.redpralabs.net
                                       hosted.local
                                       stk.redpra.com

Ethernet adapter ¿¿¿¿¿¿¿ ¿¿¿¿¿¿¿¿¿¿¿ Bluetooth 2:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : ¿¿¿¿¿¿¿¿¿¿ Bluetooth (¿¿¿¿¿¿ ¿¿¿¿) #2
   Physical Address. . . . . . . . . : xx-xx-xx-xx-E5-8A
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes

Ethernet adapter ¿¿¿¿¿¿¿¿¿¿¿ ¿¿ ¿¿¿¿¿¿¿¿¿ ¿¿¿¿:

   Connection-specific DNS Suffix  . : DOM1
   Description . . . . . . . . . . . : Killer e2200 PCI-E Gigabit Ethernet Controller (NDIS 6.20)
   Physical Address. . . . . . . . . : xx-xx-xx-xx-A8-57
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
   Link-local IPv6 Address . . . . . : fe80::e8a3:fac8:c000:dff5%36(Preferred) 
   IPv4 Address. . . . . . . . . . . : 192.168.171.12(Preferred) 
   Subnet Mask . . . . . . . . . . . : 255.255.255.0
   Lease Obtained. . . . . . . . . . : 7 ¿¿¿¿¿¿¿ 2013 ¿. 17:11:27
   Lease Expires . . . . . . . . . . : 14 ¿¿¿¿¿¿¿ 2013 ¿. 17:11:28
   Default Gateway . . . . . . . . . : 192.168.171.222
   DHCP Server . . . . . . . . . . . : 192.168.171.222
   DHCPv6 IAID . . . . . . . . . . . : 802438526
   DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-18-0A-3A-E9-90-E6-BA-68-E7-82
   DNS Servers . . . . . . . . . . . : 192.168.171.222
   NetBIOS over Tcpip. . . . . . . . : Enabled

Wireless LAN adapter ¿¿¿¿¿¿¿¿¿¿¿¿ ¿¿¿¿¿¿¿ ¿¿¿¿¿¿¿¿¿¿:

   Connection-specific DNS Suffix  . : DOM1
   Description . . . . . . . . . . . : Intel(R) Centrino(R) Wireless-N 2230
   Physical Address. . . . . . . . . : xx-xx-xx-xx-E5-86
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
   Link-local IPv6 Address . . . . . : fe80::b061:66cd:ca1f:55b9%33(Preferred) 
   IPv4 Address. . . . . . . . . . . : 192.168.171.17(Preferred) 
   Subnet Mask . . . . . . . . . . . : 255.255.255.0
   Lease Obtained. . . . . . . . . . : 7 ¿¿¿¿¿¿¿ 2013 ¿. 17:18:09
   Lease Expires . . . . . . . . . . : 14 ¿¿¿¿¿¿¿ 2013 ¿. 17:18:09
   Default Gateway . . . . . . . . . : 192.168.171.222
   DHCP Server . . . . . . . . . . . : 192.168.171.222
   DHCPv6 IAID . . . . . . . . . . . : 660630630
   DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-18-0A-3A-E9-90-E6-BA-68-E7-82
   DNS Servers . . . . . . . . . . . : 192.168.171.222
   NetBIOS over Tcpip. . . . . . . . : Enabled

Ethernet adapter VMware Network Adapter VMnet1:

   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : VMware Virtual Ethernet Adapter for VMnet1
   Physical Address. . . . . . . . . : xx-xx-xx-xx-00-01
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
   Link-local IPv6 Address . . . . . : fe80::f95b:6170:441c:334e%17(Preferred) 
   IPv4 Address. . . . . . . . . . . : 192.168.11.1(Preferred) 
   Subnet Mask . . . . . . . . . . . : 255.255.255.0
   Default Gateway . . . . . . . . . : 
   DHCPv6 IAID . . . . . . . . . . . : 671109206
   DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-18-0A-3A-E9-90-E6-BA-68-E7-82
   DNS Servers . . . . . . . . . . . : fec0:0:0:ffff::1%1
                                       fec0:0:0:ffff::2%1
                                       fec0:0:0:ffff::3%1
   NetBIOS over Tcpip. . . . . . . . : Enabled

Ethernet adapter VMware Network Adapter VMnet8:

   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : VMware Virtual Ethernet Adapter for VMnet8
   Physical Address. . . . . . . . . : xx-xx-xx-xx-00-08
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
   Link-local IPv6 Address . . . . . : fe80::eca7:c3d0:61e3:2a86%18(Preferred) 
   IPv4 Address. . . . . . . . . . . : 192.168.18.1(Preferred) 
   Subnet Mask . . . . . . . . . . . : 255.255.255.0
   Default Gateway . . . . . . . . . : 
   DHCPv6 IAID . . . . . . . . . . . : 687886424
   DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-18-0A-3A-E9-90-E6-BA-68-E7-82
   DNS Servers . . . . . . . . . . . : fec0:0:0:ffff::1%1
                                       fec0:0:0:ffff::2%1
                                       fec0:0:0:ffff::3%1
   NetBIOS over Tcpip. . . . . . . . : Enabled

Tunnel adapter isatap.dom1.redpra.com stk.redpra.com:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : ¿¿¿¿¿¿¿ Microsoft ISATAP
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes

Tunnel adapter ¿¿¿¿¿¿¿¿¿¿¿ ¿¿ ¿¿¿¿¿¿¿¿¿ ¿¿¿¿* 12:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.{F9AE4DEB-7857-4C3A-99DE-F39797D15713}:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : ¿¿¿¿¿¿¿ Microsoft ISATAP #4
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.DOM1:

   Connection-specific DNS Suffix  . : DOM1
   Description . . . . . . . . . . . : ¿¿¿¿¿¿¿ Microsoft ISATAP #5
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
   Link-local IPv6 Address . . . . . : fe80::5efe:192.168.171.102%15(Preferred) 
   Link-local IPv6 Address . . . . . : fe80::5efe:192.168.171.107%15(Preferred) 
   Default Gateway . . . . . . . . . : 
   DNS Servers . . . . . . . . . . . : 192.168.171.222
   NetBIOS over Tcpip. . . . . . . . : Disabled

Tunnel adapter isatap.{4E794E4F-7346-4B70-B5CC-29AF79B2DA7C}:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : ¿¿¿¿¿¿¿ Microsoft ISATAP #6
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes

Open in new window

0
 
LVL 25

Assisted Solution

by:Lionel MM
Lionel MM earned 500 total points
ID: 39704690
How many network cards do you have on this PC? From the looks of it you are connected to a domain. Further it looks like your DNS server settings may be the cause of the long restarts. Can you disable all but one of the network connections and see which one (or more) may be the cause? Control Panel\Network and Internet\Network Connections. And you also seem to have virtual machines--can you turn those off and see if that gets rid of the problem.
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Accepted Solution

by:
Dmitry_Bond earned 0 total points
ID: 39705605
Seems it helped - I cut down the list of DNS suffixes and now system starts in 2.5 minutes.

So, I changed it to be like this:
DNS Suffix Search List. . . . . . : dev.corp.local
                                       bda.corp.local
                                       corp.local
                                       phx.bda.com
                                       dom1.redpra.com
                                       redpra.com
                                       perflabrps.dom2.redpra.com
                                       devlabrps.dom2.redpra.com
                                       dom2.redpra.com
                                       res.redpra.com
                                       vpn.redpra.com
                                       vpn.corp.local
                                       redpralabs.net
                                       hosted.local
                                       stk.redpra.com

Open in new window


So, I removed following DNS suffixes:
                                       tech.manu.com
                                       manu.com
                                       i2.com
                                       escalate.com
                                       gers.com
                                       vortexconnect.com
                                       omegaoptimisation.com
                                       redpralabs.net
                                       hostedbyrads.net

Open in new window


Unfortunately all DNS suffixes are pushed via domain politics, so it is not predicatble when system will install them again. Maybe I need to setup a script to enforce certain DNS suffixes list on every restart/shutdown to avoid such problems.

I tried to disable network interfaces but it was not changed anything.
Actually I'm not surprised because I know that VmWare network interafces usually never cause any problems, at least I have never seen such.

So, it looks like the DNS was the problem for sure. But I'm not sure if I could cut down OS start time more than 2.5 minutes?...
0
 
LVL 25

Expert Comment

by:Lionel MM
ID: 39705854
I would be more concerned about the DNS search order. It sounds like you PC is searching for the DNS to logon to the domain (to pass the username and password to) but is taking a long time to find it so the order of the DNS's matter. Thus my suggestion to verify your network connection settings--it seems it is DHCP--try static and stipulate your domain's domain controller as your primary DNS and see if that resolves the issue.
0
 

Author Comment

by:Dmitry_Bond
ID: 39714867
I'm always login to my PC when domain is offline, because I'm working from home.
To connect domain I need to turn On the Cisco VPN (which is only possible to do after login; there is no way to turn on VPN before login).

So, even if OS will try to search for domain to login it will not find it - for sure.

About DHCP - it is ok to use DHCP, because IP address is assigned by router (D-Link DIR-320). And IP address is linked to MAC, so it will always assign the same address.
I do not want to change it to static IP, because DHCP is more convenient in my case.

Btw, you asked "sc query nsi", here it is:
D:\> sc query nsi

SERVICE_NAME: nsi
        TYPE               : 20  WIN32_SHARE_PROCESS
        STATE              : 4  RUNNING
                                (STOPPABLE, NOT_PAUSABLE, IGNORES_SHUTDOWN)
        WIN32_EXIT_CODE    : 0  (0x0)
        SERVICE_EXIT_CODE  : 0  (0x0)
        CHECKPOINT         : 0x0
        WAIT_HINT          : 0x0

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0
 
LVL 25

Expert Comment

by:Lionel MM
ID: 39716706
I was talking about the server having s attic IP not your PC where DHCP is common practice--no problems with that. So when you did the ipconfig /all you did it after you were connected via VPN. Please do an ipconfig /all before you connect because the problem has to do with the slow PC on reboots.
0
 

Author Comment

by:Dmitry_Bond
ID: 39716796
Slow PC?! No, for sure this is not slow PC!
Core i5-4570, 8Gb RAM, Intel Z87 chipset.

Next thing - I did ipconfig /all before I connected via VPN (not after!).
Just for a case I'm showing below the ipconfig /all after VPN is connected:
Windows IP Configuration

   Host Name . . . . . . . . . . . . : UAPCDMTR-WI7
   Primary Dns Suffix  . . . . . . . : bda.corp.local
   Node Type . . . . . . . . . . . . : Hybrid
   IP Routing Enabled. . . . . . . . : No
   WINS Proxy Enabled. . . . . . . . : No
   DNS Suffix Search List. . . . . . : dev.corp.local
                                       bda.corp.local
                                       corp.local
                                       phx.bda.com
                                       dom1.redpra.com
                                       redpra.com
                                       perflabrps.dom2.redpra.com
                                       devlabrps.dom2.redpra.com
                                       dom2.redpra.com
                                       res.redpra.com
                                       vpn.redpra.com
                                       vpn.corp.local
                                       tecresdom.redpralabs.net
                                       hosted.local
                                       stk.redpra.com

Ethernet adapter ¿¿¿¿¿¿¿¿¿¿¿ ¿¿ ¿¿¿¿¿¿¿¿¿ ¿¿¿¿:

   Connection-specific DNS Suffix  . : DOM1
   Description . . . . . . . . . . . : Killer e2200 PCI-E Gigabit Ethernet Controller (NDIS 6.20)
   Physical Address. . . . . . . . . : xx-xx-xx-xx-A8-57
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
   Link-local IPv6 Address . . . . . : fe80::e8a3:fac8:c000:dff5%36(Preferred) 
   IPv4 Address. . . . . . . . . . . : 192.168.171.12(Preferred) 
   Subnet Mask . . . . . . . . . . . : 255.255.255.0
   Lease Obtained. . . . . . . . . . : 13 ¿¿¿¿¿¿¿ 2013 ¿. 10:59:50
   Lease Expires . . . . . . . . . . : 20 ¿¿¿¿¿¿¿ 2013 ¿. 10:59:49
   Default Gateway . . . . . . . . . : 192.168.171.222
   DHCP Server . . . . . . . . . . . : 192.168.171.222
   DHCPv6 IAID . . . . . . . . . . . : 802438526
   DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-18-0A-3A-E9-90-E6-BA-68-E7-82
   DNS Servers . . . . . . . . . . . : 192.168.171.222
   NetBIOS over Tcpip. . . . . . . . : Enabled

Ethernet adapter ¿¿¿¿¿¿¿¿¿¿¿ ¿¿ ¿¿¿¿¿¿¿¿¿ ¿¿¿¿ 4:

   Connection-specific DNS Suffix  . : bda.corp.local
   Description . . . . . . . . . . . : Cisco Systems VPN Adapter for 64-bit Windows
   Physical Address. . . . . . . . . : 00-05-9A-3C-78-00
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
   Link-local IPv6 Address . . . . . : fe80::d4fd:1fe1:7653:c11c%22(Preferred) 
   IPv4 Address. . . . . . . . . . . : 192.168.190.41(Preferred) 
   Subnet Mask . . . . . . . . . . . : 255.255.255.0
   Default Gateway . . . . . . . . . : 192.168.190.1
   DHCPv6 IAID . . . . . . . . . . . : 469763361
   DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-18-0A-3A-E9-90-E6-BA-68-E7-82
   DNS Servers . . . . . . . . . . . : 10.150.1.33
                                       10.150.1.13
   Primary WINS Server . . . . . . . : 10.150.1.32
   Secondary WINS Server . . . . . . : 10.150.1.31
   NetBIOS over Tcpip. . . . . . . . : Enabled

Ethernet adapter VMware Network Adapter VMnet8:

   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : VMware Virtual Ethernet Adapter for VMnet8
   Physical Address. . . . . . . . . : xx-xx-xx-xx-00-08
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
   Link-local IPv6 Address . . . . . : fe80::eca7:c3d0:61e3:2a86%18(Preferred) 
   IPv4 Address. . . . . . . . . . . : 192.168.18.1(Preferred) 
   Subnet Mask . . . . . . . . . . . : 255.255.255.0
   Default Gateway . . . . . . . . . : 
   DHCPv6 IAID . . . . . . . . . . . : 687886424
   DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-18-0A-3A-E9-90-E6-BA-68-E7-82
   DNS Servers . . . . . . . . . . . : fec0:0:0:ffff::1%1
                                       fec0:0:0:ffff::2%1
                                       fec0:0:0:ffff::3%1
   NetBIOS over Tcpip. . . . . . . . : Enabled

Tunnel adapter isatap.dom1.redpra.com stk.redpra.com:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : ¿¿¿¿¿¿¿ Microsoft ISATAP
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes

Tunnel adapter ¿¿¿¿¿¿¿¿¿¿¿ ¿¿ ¿¿¿¿¿¿¿¿¿ ¿¿¿¿* 12:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.bda.corp.local:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : bda.corp.local
   Description . . . . . . . . . . . : ¿¿¿¿¿¿¿ Microsoft ISATAP #4
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.DOM1:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : ¿¿¿¿¿¿¿ Microsoft ISATAP #5
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.{F9AE4DEB-7857-4C3A-99DE-F39797D15713}:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : ¿¿¿¿¿¿¿ Microsoft ISATAP #6
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes

Open in new window


Note: VPN connection described as "Cisco Systems VPN Adapter for 64-bit Windows".
Wifi and bluetooth I turned off, so they are not shown in this case.
0
 
LVL 25

Expert Comment

by:Lionel MM
ID: 39717014
I did not mean to say slow PC, I said slow on reboots (slow PC on reboots)
0
 

Author Closing Comment

by:Dmitry_Bond
ID: 39735708
Problem finally solved. Good hint. Thanks.
0

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