?
Solved

lost my Symantec Backupexec 12.5 license key

Posted on 2013-12-06
4
Medium Priority
?
1,067 Views
Last Modified: 2016-11-23
I had to remove and reinstall my backupexec 12.5 software on my dell server
i had a problem with .net framework
now that i have reinstalled i need to enter my license key
this was purchased from dell when i bought my dell server
i cant find any documentation on this
is it possible this key would still be stored somewhere on the server that i could get it back
or how would i get this key
0
Comment
Question by:dougdog
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 2
4 Comments
 
LVL 32

Expert Comment

by:Rodney Barnhardt
ID: 39700808
I am not sure this will work since I have never tried it, but you could look for a file called "besernum.eml" in either "C:\windows\" or "C:\windows\system32." However, if you purchased it from Dell, they may have a record of the license key they sold. Another thought, did you register it for the initial support when you purchased it? If so, then Symantec would have a record of it.
0
 
LVL 17

Expert Comment

by:Sikhumbuzo Ntsada
ID: 39700826
You can also try Berlac - it will do an audit of your installed software and retrieve licences as well.
0
 
LVL 30

Accepted Solution

by:
pgm554 earned 2000 total points
ID: 39701558
You might call Dell and give them your service tag,they may be able to help.
0
 
LVL 32

Expert Comment

by:Rodney Barnhardt
ID: 39723741
If you hadn't noticed, I mentioned Dell may have your codes in the first post. Thanks for considering that mention.
0

Featured Post

Ransomware: The New Cyber Threat & How to Stop It

This infographic explains ransomware, type of malware that blocks access to your files or your systems and holds them hostage until a ransom is paid. It also examines the different types of ransomware and explains what you can do to thwart this sinister online threat.  

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Microsoft will be releasing the Windows 10 Creators Update in just a matter of weeks. Are you prepared? Follow these steps to ensure everything goes smoothly and you don't lose valuable data on your PC.
This article shows how to use a free utility called 'Parkdale' to easily test the performance and benchmark any Hard Drive(s) installed in your computer. We also look at RAM Disks and their speed comparisons.
This tutorial will walk an individual through locating and launching the BEUtility application to properly change the service account username and\or password in situation where it may be necessary or where the password has been inadvertently change…
Two types of users will appreciate AOMEI Backupper Pro: 1 - Those with PCIe drives (and haven't found cloning software that works on them). 2 - Those who want a fast clone of their boot drive (no re-boots needed) and it can clone your drive wh…
Suggested Courses

765 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question