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Snapshots taken with TSM for Virtual Environments fails with "An error occurred while quiescing the virtual machine. See the virtual machine's event log for details."

Posted on 2013-12-06
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Last Modified: 2013-12-20
Snapshots taken with TSM for Virtual Environments against a  virtual machine with Windows 2008 R2 fails with error "An error occurred while quiescing the virtual machine. See the virtual machine's event log for details." - There is nothing specific in the system log or the application log of the vm at the time of the error in vmware.

When I take the snapshots manually in the VMware vSphere Client, they succeed. I have tested both with and without quiescing. I have also updated the VMware tools on the vm and checked vssadmin list writers for errors.

A similar virtual machine exists in the cluster with the same amount of hard disk space, and its snapshots initiated by 'TSM for Virtual Environments' succeeds every night.
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Question by:itnifl
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by:Andrew Hancock (VMware vExpert / EE MVE^2)
Andrew Hancock (VMware vExpert / EE MVE^2) earned 1000 total points
ID: 39701239
Is it at a particular time or loading it fails?

e.g. other backups are running on the datastore, or are being snapshotted at the same time?
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by:compdigit44
compdigit44 earned 1000 total points
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I really does sound like the datastore the VM is hosted on is experience high I/O which could impact the creation / deletion of snapshots.

DO all VM share the same datastore?  What type of application is running on the VM. Is it I a high I/O application like Exchange or SQL?
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itnifl earned 0 total points
ID: 39713886
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Expert Comment

by:compdigit44
ID: 39714589
Interesting, so you have to include this option for this VM only? What type of application is it hosting?
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by:itnifl
ID: 39720886
Yes, it hosts Exchange 2007.
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Author Closing Comment

by:itnifl
ID: 39731402
Both suggestions are good, so I am awarding points for these. The end solution though is posted by myself, so I am choosing that post as a solution as well.
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