Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people, just like you, are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
Solved

Office 365 Lync 2013 issue

Posted on 2013-12-06
6
2,632 Views
Last Modified: 2013-12-21
Hello, I recently added another domain to my office 365 account for a new group of people and I've made the necessary changes with GoDaddy and on the 365 portal. Lync signin works perfectly fine outside of my organization, but users on 2013 Lync cannot signin internally. They receive a DNS error. What's odd is that all Lync 2010 clients work fine internally and externally. Here is the log error from one of the 2013 clients:

1 Login: FAIL (hr = 0x80ee0066)

signin to server=sipinternal.companyname.com, internal
   redirectedServersList=
VerifyOnEnableEvent result return 10
     ONENABLE_FAIL_SERVER_NOT_REACHABLE
   status=0x80ee001c
    ACTION: SERVER NOT REACHABLE
        NO MORE SERVER TO TRY
    ACTION : PERMANENT ERROR

Another odd thing is that if I right-click Lync 2013 and select run as with new credentials and I use the local admin credentials of the PC, it works. All of my users are local admins to their PC.

I have a ticket open with MS, but they're not making much progress. My current 365 domain works fine, so I don't think it could be a major internal DNS issue. Any help would be greatly appreciated.
0
Comment
Question by:Jharrisonsnbs
  • 4
  • 2
6 Comments
 
LVL 40

Expert Comment

by:Vasil Michev (MVP)
ID: 39701779
Probably the good old "member of too many groups" issue. Do you have AD FS? If so, here is your issue:

http://support.microsoft.com/kb/2839539

In any case, enable logging for the Sign In Assistant to troubleshoot this:

http://social.technet.microsoft.com/wiki/contents/articles/18103.microsoft-online-services-sign-in-assistant-how-to-enable-debug-tracing.aspx
0
 

Author Comment

by:Jharrisonsnbs
ID: 39701806
Hi vasilcho,

  No, we are not using AD FS. I will enable the logging and replicate the issue.
0
 
LVL 40

Expert Comment

by:Vasil Michev (MVP)
ID: 39701833
Well, do the standard staff then:

1) delete the local profile and recreate it
2) use manual server settings (sipdir.online.lync.com:443)
3) run MOSDAL to collect additional logs
4) try also the (a bit annoying) Lync Online Sign-in Guided Walkthrough: http://support.microsoft.com/common/survey.aspx?scid=sw;en;3695&showpage=1
0
MIM Survival Guide for Service Desk Managers

Major incidents can send mastered service desk processes into disorder. Systems and tools produce the data needed to resolve these incidents, but your challenge is getting that information to the right people fast. Check out the Survival Guide and begin bringing order to chaos.

 

Author Comment

by:Jharrisonsnbs
ID: 39701834
Here are the trace logs.
trace.zip
0
 

Accepted Solution

by:
Jharrisonsnbs earned 0 total points
ID: 39721388
Was able to resolve the issue. It turns out that years ago the domain was a Single-Level and we had to go into AD Forrests and add the new domain there and 2013 clients worked fine.
0
 

Author Closing Comment

by:Jharrisonsnbs
ID: 39733378
Single Level domain issue
0

Featured Post

Free Tool: Subnet Calculator

The subnet calculator helps you design networks by taking an IP address and network mask and returning information such as network, broadcast address, and host range.

One of a set of tools we're offering as a way of saying thank you for being a part of the community.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

How to resolve IMCEAEX NDRs in Exchange or Exchange Online related to invalid X500 addresses.
In-place Upgrading Dirsync to Azure AD Connect
This Experts Exchange lesson shows how to use VBA to loop through rows in Excel.  In order to sort, filter, and use database features, there needs to be a value in each column for every row. When data arrives with values missing, code to copy values…
A company’s greatest vulnerability is their email. CEO fraud, ransomware and spear phishing attacks are the no1 threat to a company’s security. Cybercrime is responsible for the largest loss of money to companies today with losses projected to r…

839 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question