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Jharrisonsnbs asked on

Office 365 Lync 2013 issue

Hello, I recently added another domain to my office 365 account for a new group of people and I've made the necessary changes with GoDaddy and on the 365 portal. Lync signin works perfectly fine outside of my organization, but users on 2013 Lync cannot signin internally. They receive a DNS error. What's odd is that all Lync 2010 clients work fine internally and externally. Here is the log error from one of the 2013 clients:

1 Login: FAIL (hr = 0x80ee0066)

signin to server=sipinternal.companyname.com, internal
   redirectedServersList=
VerifyOnEnableEvent result return 10
     ONENABLE_FAIL_SERVER_NOT_REACHABLE
   status=0x80ee001c
    ACTION: SERVER NOT REACHABLE
        NO MORE SERVER TO TRY
    ACTION : PERMANENT ERROR

Another odd thing is that if I right-click Lync 2013 and select run as with new credentials and I use the local admin credentials of the PC, it works. All of my users are local admins to their PC.

I have a ticket open with MS, but they're not making much progress. My current 365 domain works fine, so I don't think it could be a major internal DNS issue. Any help would be greatly appreciated.
Microsoft 365DNSChat / IM

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Last Comment
Jharrisonsnbs

8/22/2022 - Mon
Vasil Michev (MVP)

Probably the good old "member of too many groups" issue. Do you have AD FS? If so, here is your issue:

http://support.microsoft.com/kb/2839539

In any case, enable logging for the Sign In Assistant to troubleshoot this:

http://social.technet.microsoft.com/wiki/contents/articles/18103.microsoft-online-services-sign-in-assistant-how-to-enable-debug-tracing.aspx
ASKER
Jharrisonsnbs

Hi vasilcho,

  No, we are not using AD FS. I will enable the logging and replicate the issue.
Vasil Michev (MVP)

Well, do the standard staff then:

1) delete the local profile and recreate it
2) use manual server settings (sipdir.online.lync.com:443)
3) run MOSDAL to collect additional logs
4) try also the (a bit annoying) Lync Online Sign-in Guided Walkthrough: http://support.microsoft.com/common/survey.aspx?scid=sw;en;3695&showpage=1
This is the best money I have ever spent. I cannot not tell you how many times these folks have saved my bacon. I learn so much from the contributors.
rwheeler23
ASKER
Jharrisonsnbs

Here are the trace logs.
trace.zip
ASKER CERTIFIED SOLUTION
Jharrisonsnbs

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ASKER
Jharrisonsnbs

Single Level domain issue