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Lenovo / ThinkCentre M72e Shutting down unexpectedly

Bought a refurbished Lenovo / ThinkCentre M72e for a new employee. It was unexpectedly shutting down every morning around 9:15 am. The dump file told me that the Intel Rapid Storage Technology drivers were causing the issue. I ended up removing Intel Rapid Storage technology as well as all other bloatware. We made it through the next morning, then at around 4 pm the computer shutdown again. I have yet to get on it and check the dump files but was wondering if anyone had any other ideas. I am trying to NOT have to reinstall windows, but that might be my only option here. It has Windows 7 64-bit installed. Thanks.

Member_2_6492660_1

It sounds like bad memory or a bad mother board to me.

Have you checked inside the unit make sure no dust is on the fan clean it if so

What are the Stop codes?

Michael Dyer

I have found that re installing Windows clean is usually the best option and saves time in the long run. I use one of the free key finder programs to get all the license keys first and save them to a file on a usb drive - it makes it a lot easier to cut and paste them back in during the re install. Here is a list of available key finder programs if you do not have one already: http://pcsupport.about.com/od/productkeysactivation/tp/topkeyfinder.htm

Jason Watkins

I would do a reinstall, especially on a refurbished PC. Who knows whether or not that was done by the vendor.

nobus

you can install speedfan,-to monitor the temperatures :
http://www.almico.com/speedfan.php

AdrienneSperber

ASKER

I reinstalled Windows and it seems to have restarted again last night. I ran the memory diagnostics and it came back with no errors.

Member_2_6492660_1

Sounds like as I posted originally that it could be a heating problem that's why I asked if you checked the fan inside the case for dust.

Also they could have sold you a bad machine fro the start. Refurbished units you never know what issues they had in the past.

Check for dust first.

Memory tests do not always find issues.

I am still thinking bad mother board.

any errors in the event logs?

Michael Dyer

Did you get a dump file from the latest crash?

AdrienneSperber

ASKER

The case is so tiny I'm not sure there even is a fan, i haven't tried to open it yet. The following are the errors from the event log:

Log Name: System
Source: Microsoft-Windows-WER-SystemErrorReporting
Date: 12/11/2013 9:08:34 PM
Event ID: 1005
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: ALCHIBA.motivators.com
Description:
Unable to produce a minidump file from the full dump file.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-WER-SystemErrorReporting" Guid="{ABCE23E7-DE45-4366-8631-84FA6C525952}" EventSourceName="BugCheck" />
<EventID Qualifiers="16384">1005</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2013-12-12T02:08:34.000000000Z" />
<EventRecordID>1628</EventRecordID>
<Correlation />
<Execution ProcessID="0" ThreadID="0" />
<Channel>System</Channel>
<Computer>ALCHIBA.motivators.com</Computer>
<Security />
</System>
<EventData>
</EventData>
</Event>

and

Log Name: System
Source: Microsoft-Windows-WER-SystemErrorReporting
Date: 12/11/2013 9:08:34 PM
Event ID: 1001
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: ALCHIBA.motivators.com
Description:
The computer has rebooted from a bugcheck. The bugcheck was: 0x00000050 (0xfffff88006c8b860, 0x0000000000000000, 0xfffff80002b54e0b, 0x0000000000000002). A dump was saved in: C:\Windows\MEMORY.DMP. Report Id: .
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-WER-SystemErrorReporting" Guid="{ABCE23E7-DE45-4366-8631-84FA6C525952}" EventSourceName="BugCheck" />
<EventID Qualifiers="16384">1001</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2013-12-12T02:08:34.000000000Z" />
<EventRecordID>1629</EventRecordID>
<Correlation />
<Execution ProcessID="0" ThreadID="0" />
<Channel>System</Channel>
<Computer>ALCHIBA.motivators.com</Computer>
<Security />
</System>
<EventData>
<Data Name="param1">0x00000050 (0xfffff88006c8b860, 0x0000000000000000, 0xfffff80002b54e0b, 0x0000000000000002)</Data>
<Data Name="param2">C:\Windows\MEMORY.DMP</Data>
<Data Name="param3">
</Data>
</EventData>
</Event>

nobus

if the cause is rapid storage, then it ccan be a problem with the disk controller = mobo
you can install the latest driver version for it

did you install speedfan yet?

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Member_2_6492660_1

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