Solved

YouTube: 'An error occurred please try again later'

Posted on 2013-12-06
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1,033 Views
Last Modified: 2013-12-14
I am unable to view YouTube videos.
The video loads, cycles through the different qualities before eventually display a grey static image with the error "an error occurred please try again later"

I have tried...
Firefox 25.0
Internet Explorer 9
Resetting Internet Explorer
Clearing Firefox History
Enabling/disabling the HTML5 player via youtube.com/html5
Enabling/disabling 'Enable hardware acceleration' in Flash Player

I have installed the latest Adobe Flash Player for both browsers.
There is little help on the internet.

YouTube's help articles suggest...
Trying different browsers, updating browsers, updating flash, clearing cookies, enable javascript and finally... use another computer.

I've tried all their suggestions. But using another computer is not a suitable 'fix' for me.

I'd be grateful for any advice that leads to the resolution of this issue.
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Question by:antonioking
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Expert Comment

by:jcimarron
ID: 39702242
antonioking--
Is this something recent?  If yes, try a System Restore to a time before the problem started.

Do you have AdBlock installed?

A few people find that clicking the backspace key as soon as the error message appears allows the video to play.  Please do not ask why :)
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Author Comment

by:antonioking
ID: 39705790
Hi,
I actually have multiple computers with the issue. Even after re-installing Windows (yes format and reinstall) the issue still persists so I believe it could be a network settings, graphic setting or maybe incompatible hardware?

No, no adblockers installed.
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Author Comment

by:antonioking
ID: 39705876
Hi,
Also, pressing backspace just goes back a page.
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Accepted Solution

by:
antonioking earned 0 total points
ID: 39706385
How's this for strange...

Videos fail to load if no speakers are connected.
Once I connect speakers or headphones to the sound card, videos play in all browsers without issue!
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Author Closing Comment

by:antonioking
ID: 39718509
Connecting headphones to the front headphone jack on my PC resolved my issue.
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