troubleshooting Question

Double processes for MS office products

Avatar of CaBrit
CaBrit asked on
Microsoft OfficeWindows NetworkingWindows XP
6 Comments1 Solution358 ViewsLast Modified:
I have a strange problem on an XP pro machine. When ever I start any MS office program, or Wordperfect, I get 2 processes started, but when I close the program only one of the closes. If I then reopen the same software I again get 2 processes started, and again when I close the software only one closes.

So after a while I have dozens of these "orphaned" processes running in task manager, and I can't even stop them with end task, the only way to clear them is to restart the pc.

Now it get weird....if I unplug the cable from the network and restart the pc the problem goes away, but as soon as it's plugged back in the problem returns.

If I start in safe mode no network the problem does not happen, but in safe mode with networking it does.

Also, no other software does this, notepad, quickbooks, even internet explorer, all run fine

I have changed the network card, run sfc/scannow, scanned for infections but no luck. I even uninstalled and reinstalled MS office.

Any thoughts....this one is driving me nuts!
ASKER CERTIFIED SOLUTION
cantoris

Our community of experts have been thoroughly vetted for their expertise and industry experience.

Join our community to see this answer!
Unlock 1 Answer and 6 Comments.
Start Free Trial
Learn from the best

Network and collaborate with thousands of CTOs, CISOs, and IT Pros rooting for you and your success.

Andrew Hancock - VMware vExpert
See if this solution works for you by signing up for a 7 day free trial.
Unlock 1 Answer and 6 Comments.
Try for 7 days

”The time we save is the biggest benefit of E-E to our team. What could take multiple guys 2 hours or more each to find is accessed in around 15 minutes on Experts Exchange.

-Mike Kapnisakis, Warner Bros