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Logitech H390 USB Headset stops working randomly
We have issues with our Logitech H390 usb headsets randomly stopping the transmission of sound through the headphones and mic, even though it's still showing up as enabled both in Windows and Bria.
The pc's are Dell Optiplex 3010 Small Form Factor, running Windows 7. We are using the 8x8 VCC Software partnered with a Bria Softphone.
Typically simply unplugging and replugging will resolve it, but we have a very high inbound call volume for sales, and this is becoming problematic.
I've checked drivers, switched headsets, etc, and it still happens. Anybody have any other suggestions on this? Thanks!
The pc's are Dell Optiplex 3010 Small Form Factor, running Windows 7. We are using the 8x8 VCC Software partnered with a Bria Softphone.
Typically simply unplugging and replugging will resolve it, but we have a very high inbound call volume for sales, and this is becoming problematic.
I've checked drivers, switched headsets, etc, and it still happens. Anybody have any other suggestions on this? Thanks!
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check if it's power options are on - and don't turn off after some time
ASKER
Sorry haven't gotten back to this thread in a bit, was kind of waiting til we had established patterns after troubleshooting to close it out. I had him stop plugging in his phone to the pc, and I have stopped getting complaints about this issue (even though when I brought it up he swears it still happens just as much, when I look at his call log, there's not an extraordinarily huge number of dropped or abandoned calls.)
Thanks all for the help!
Thanks all for the help!
ASKER
The one user who has had this problem the most consistently over the last week or so pretty much constantly has his iPhone plugged in to the pc. I will advise him to make sure he has no other devices connected from now on, thanks for mentioning that!