We have issues with our Logitech H390 usb headsets randomly stopping the transmission of sound through the headphones and mic, even though it's still showing up as enabled both in Windows and Bria.
The pc's are Dell Optiplex 3010 Small Form Factor, running Windows 7. We are using the 8x8 VCC Software partnered with a Bria Softphone.
Typically simply unplugging and replugging will resolve it, but we have a very high inbound call volume for sales, and this is becoming problematic.
I've checked drivers, switched headsets, etc, and it still happens. Anybody have any other suggestions on this? Thanks!